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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Manager, Omnichannel Commercialized Solutions, will be responsible for defining and executing our omnichannel commercialized solutions strategy as it relates to digital order journey, customer tools and education, and clinical support. An aptitude for using data and insights to inform strategy, a passion for the customer and clinical experiences, and bringing easy-to-use solutions to life is essential to the role.
Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success. The Senior Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.
Responsibilities include:
• Leading the diagnosis, solution development, and planning of multiple new strategic initiatives that incorporate the company’s assets and delivery methods
• Developing strategic perspective on an existing or a new enterprise pharmacy opportunity (e.g., high-potential products and services) including sizing and assessing the markets, identifying risks/benefits of opportunities, and recommending clinical growth strategies
• Partnering with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions
• Define success metrics, measurement frameworks, and outcomes validation plans before program launch to ensure impact can be accurately assessed.
• Develop evidence packages that demonstrate clinical, operational, and financial value for internal stakeholders, clients, and prospective partners.
• Lead pilot evaluation activities, generating credible proof points that support program scaling, commercialization, and client growth.
• Developing a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team
• Leading and motivating a team of junior colleagues by setting direction and prioritizing work, developing skills and competencies needed to succeed, and ensuring deliverables and timelines are met
• Scoping and managing quantitative analyses that will yield critical answers to the questions at hand – or providing feedback to a junior team member
• Morphing between the role of “player” or “coach” depending on what is needed at that time to accomplish results, with an emphasis on “coach”
Required Qualifications
• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development
• 2+ years of experience leading and developing colleagues
• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
• Travel - Ability to travel up to 10% of time, on an as needed basis
Education
Bachelor's degree required
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
