Senior Manager Transformation & BPS Solutioning

Job Description

This is a high-impact, strategic role that sits at the intersection of pre-sales solutioning, business analysis, and program management within Wipro's Business Process Services (BPS) practice. As a Senior Manager, you will serve as a trusted advisor to Fortune 500 clients- architecting end-to-end transformation solutions across critical process towers including Finance & Accounting, HR, Supply Chain, Customer Experience, BFSI, MDPS, Healthcare, and Life Sciences. You will combine deep business process expertise with AI-driven innovation leveraging Agentic AI, AIOps, MLOps, and intelligent automation to reimagine how enterprises operate, outsource, and transform. If you are someone who thrives on solving complex problems, telling compelling stories, and building lasting client relationships, this role is designed for you.

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• Lead end-to-end RFx responses (RFI, RFP, RFQ) focused on process transformation and outsourcing solutioning across one or multiple domains: Finance & Accounting, BFSI, MDPS, HR, Supply Chain, and Customer Experience (CX)
• Architect transformation solutions with outsourcing in context covering project planning, steady-state delivery models, and digital transformation levers
• Design and articulate solution narratives that integrate Agentic AI, AIOps, MLOps, intelligent automation, and workflow orchestration into business process re-engineering proposals
• Build compelling business cases, ROI models, pricing constructs, and benefit-realization frameworks for client proposals

• Drive process discovery, process re-engineering, process reimagination, and process transformation engagements with clients
• Conduct on-ground customer assessments to identify automation opportunities, efficiency levers, and transformation potential across back-office and front-office operations
• Demonstrate deep understanding of end-to-end BPO transition-to-delivery lifecycle in the context of digital transformation
• Create transformation roadmaps using multiple levers- AI, RPA, analytics, workflow automation, and platform modernization to deliver measurable business outcomes

• Partner closely with Sales, Pre-Sales, Delivery, and domain SMEs to craft structured, articulate, customer-ready deliverables
• Lead client workshops, solution walkthroughs, and stakeholder presentations with a storytelling approach that simplifies complex transformation narratives
• Support land-and-expand initiatives across Wipro's BPS portfolio, identifying upsell and cross-sell opportunities
• Build and nurture long-term client relationships through trust, empathy, and consistent delivery excellence

• Provide program management oversight for large-scale transformation engagements when required
• Manage multiple concurrent solutioning workstreams, ensuring quality, timelines, and stakeholder alignment
• Coordinate cross-functional teams across geographies to deliver cohesive, winning proposals

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• 12-18 years of progressive experience in BPS/BPO transformation solutioning, pre-sales, or management consulting
• Proven track record of leading end-to-end RFx responses for process transformation deals involving outsourcing and/or standalone process transformation for the clients
• Deep understanding of back-office operations and BPO transition-to-delivery models in a digital transformation context
• Hands-on experience in architecting transformation solutions using AI levers including Agentic AI, AIOps, MLOps, intelligent automation, and workflow orchestration
• Demonstrated ability to build business cases using multiple transformation levers (AI, automation, process re-engineering, platform modernization) to quantify benefits
• Strong process expertise across one or more towers: Finance & Accounting, HR, Supply Chain, Customer Experience, BFSI, MDPS
• Excellent command of English with exceptional storytelling, narrative structuring, and executive communication skills
• Experience conducting customer assessments, process discovery workshops, and on-site transformation engagements
• Proficiency in creating structured, presentation-ready outputs (decks, proposals, business cases, ROI models)

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• Domain knowledge in one or more- Finance, Consumer, Healthcare, or Life Sciences industries
• Familiarity with ERP platforms such as SAP, Oracle, Dynamics 365
• Familiarity with UiPath, Automation Anywhere, Power platform, Salesforce, or ServiceNow (conceptual awareness; certifications not required)
• Agile / SAFe / PMP certification or working knowledge is added advantage

• Humility & Empathy: Approaches every engagement with genuine respect for client teams and internal stakeholders, fostering trust-based partnerships.
• Active Listening: Truly hears client pain points before jumping to solutions understands the "why" behind the ask.
• Storytelling & Articulation: Can distill complex transformation narratives into compelling, structured, and easy-to-follow presentations that resonate with C-suite audiences.
• Go-Getter Mindset: Takes ownership, drives outcomes proactively, and doesn't wait to be told what to do next.
• Calm & Composed: Maintains composure under pressure whether in a high-stakes client meeting or racing against a tight RFx deadline.
• Curiosity & Adaptability: A fast learner who stays current with emerging technologies and is comfortable navigating ambiguity and evolving requirements.
• Relationship Builder: Invests in long-term partnerships rather than transactional interactions, becoming a trusted extension of the client's team.

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