NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
8 days ago
Apply with autofill
Apply with autofill
Ankura·8 days ago
8 days ago

Senior Managing Director, Disputes & Economics, Life Sciences

New York, United States of AmericaFull-timeRemoteSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at ankura

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • regulatory compliance
  • disputes
  • investigations
  • business development

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Participate in relevant healthcare or life sciences industry groups and conference events
  • Executing quality service delivery and identifying additional value-added services
  • Managing multiple, large engagements, evaluating work quality and performance, including qualitative and quantitative tasks
  • Providing best-in-class experience for our clients
  • Complying with the firm’s expectations around risk management standards as it pertains to client service delivery including timely billing and collections
  • Participating in developing new business, developing relationships, qualifying leads, and scoping opportunities in a highly collaborative manner

What they're looking for

  • A strong working knowledge of the laws, regulations and industry trends impacting the Life Sciences industry is required.
  • Bachelor’s degree from an accredited university in business, finance, accounting, economics, data analytics, health care operations, health policy, clinical discipline, or a related field; advanced degree preferred.
  • 10+ years experience at a Partner/Director/Senior Management level --- OR a combination of life sciences industry experience, public accounting, and life sciences consulting required
  • 10 years or more of experience in life sciences accounting/advisory segments required
  • Proven and tangible business development record with a portable book of relationships and revenue generation of at least $3M; demonstrated ability to grow toward $3M to $5M+ annually.
  • Exceptional executive communication skills, including the ability to explain complex technical, analytic, reimbursement, and damages issues to boards, C-suite clients, law firms, regulators, mediators, arbitrators, judges, and juries.
  • Demonstrated commitment to privilege, confidentiality, work-product discipline, expert independence, collaboration, quality, and team development.
  • Ability and willingness to travel; must be legally authorized to work in the United States without employer sponsorship now or in the future.

Nice to have

  • Advanced degree preferred.
  • A proven track record in driving sustainable financial and operational results at a consulting firm is preferred.
  • Experience in providing expert witness testimony is preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Ankura is a team of excellence founded on innovation and growth.

Practice Overview: 

Ankura’s Health Care team is a recognized leader in health care and life sciences disputes, compliance, and investigations. The team combines clinical, technical, operational, financial, economic, and analytic expertise to help clients and counsel resolve complex matters involving payers, providers, pharmacies, and law firms.

Role Overview                                                                                                

As a key member of our Healthcare and Life Sciences Practice, you will be working with the firm’s health care and Life Sciences industry leadership team in building the firm’s strategies, solutions, and capabilities to provide regulatory compliance, disputes, and investigations services across the Life Sciences sector. You will be joining a team of industry experts with backgrounds in compliance, legal, audit, operations, nursing, pharmacy, medical science, economics, accounting, and data science.

Key Components of the Role will Include:

Technical Expertise: Previous or current consulting experience at a public accounting firm or large to mid-size consulting firm in the life sciences segment (pharma, biotech, healthcare technology, medical devices and/or diagnostics), with experience working in a transformative environment to properly align people/process/technology to improve financial and operational performance.

A strong working knowledge of the laws, regulations and industry trends impacting the Life Sciences industry is required. These include the: Food, Drug, and Cosmetic Act and related FDA regulations; Federal False Claims Act and Anti-Kickback statute; and Medicare and Medicaid, Veteran’s Administration and 340 B drug pricing requirements.

Strategic Thought Leadership: Actively engaged in industry groups and events providing executive experience in “innovation thought leadership” for pharmaceutical manufacturers, biotech, and medical device/diagnostic companies and their counsel and private equity firms is important for this position.

Client Service Experience: A proven track record in delivering large/complex compliance, disputes, and investigations and advisory projects is essential. This individual has executive experience in communicating effectively with boards of directors; client executives; governmental authorities; and industry professionals at all working levels.

Growth: You will be part of a group that is pursuing internal and external growth opportunities. A proven track record in driving sustainable financial and operational results at a consulting firm is preferred.

Talent Development: Experience coaching and mentoring talent to help our team grow professionally (regardless of position). Participating in recruiting new talent will also be expected.

Collaborative Influence: As previously noted, Ankura’s largest industry focus is healthcare. Collaborating with consulting professionals across all lines of business within the firm is a core expectation for this position (i.e. Financial Services, Strategy and Performance, Economics, Data Analytics, and other transaction services).

Other Expectations Include:

  • Participate in relevant healthcare or life sciences industry groups and conference events

  • Executing quality service delivery and identifying additional value-added services

  • Experience in providing expert witness testimony is preferred

  • Managing multiple, large engagements, evaluating work quality and performance, including qualitative and quantitative tasks

  • Providing best-in-class experience for our clients

  • Complying with the firm’s expectations around risk management standards as it pertains to client service delivery including timely billing and collections

  • Participating in developing new business, developing relationships, qualifying leads, and scoping opportunities in a highly collaborative manner

Qualifications

  • Bachelor’s degree from an accredited university in business, finance, accounting, economics, data analytics, health care operations, health policy, clinical discipline, or a related field; advanced degree preferred.

  • 10+ years experience at a Partner/Director/Senior Management level --- OR a combination of life sciences industry experience, public accounting, and life sciences consulting required

  • 10 years or more of experience in life sciences accounting/advisory segments required

  • Proven and tangible business development record with a portable book of relationships and revenue generation of at least $3M; demonstrated ability to grow toward $3M to $5M+ annually.

  • Exceptional executive communication skills, including the ability to explain complex technical, analytic, reimbursement, and damages issues to boards, C-suite clients, law firms, regulators, mediators, arbitrators, judges, and juries.

  • Demonstrated commitment to privilege, confidentiality, work-product discipline, expert independence, collaboration, quality, and team development.

  • Ability and willingness to travel; must be legally authorized to work in the United States without employer sponsorship now or in the future.
     

#LI-NT1
#LI-Remote

*

Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Company

Ankura
New York, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Ankura's careers site·first seen 16 Sept 2026·last verified 16 Sept 2026·How we source jobs

Similar jobs

  • Director, Application Security at zillowRemote-USA–match not yet calculated
  • Security Services Vice President at Booz Allen HamiltonMcLean, United States of America–match not yet calculated
  • Deputy Head of Loan Syndicate, Sales & Trading at US BancorpNew York, United States of America–match not yet calculated
  • Service Delivery Manager at Science Applications InternationalArlington, United States of America–match not yet calculated
  • Program Director (US Treasury & Finance) at TD Bank GroupRemote Mount Laurel (NJ)–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India