Senior Network Engineer (Level 3)

Provide advanced diagnostics at system, application and infrastructure level for the system. cCarry out root-cause analysis for major and recurring incidents and own the permanent fix. Open and manage OEM back-to-back support cases under the same ticket and SLA clock. Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintennace procedures and predictive monitoring for the system. Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-3 competence. Provide technical assessments to the Change Advisory Board for changes to the system. Own network design-level troubleshooting, firmware strategy, capacity and major change: lead Aruba/HPE back-to-back. Requirements Aruba (ACMP/ACEP) or Cisco (CCNP). ITIL Foundation. 7+ years senior network engineering experience.