Senior Policy Specialist, Google Play

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove quality on the Internet trumps all.

As a Trust and Safety Strategist, you are responsible for protecting the integrity of some of Google's key products, including Google Search, Google Maps, Google Ads, AdSense, Google Checkout and Google Product Search. You investigate financial fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our products. You are introduced to dynamic analytical techniques and you leverage custom-built technology to have a direct impact on improving the experience of millions of Google users. You subscribe to a "user-first" philosophy and are interested in improving Google's user experience and product integrity. You are comfortable navigating ambiguity and thrive in a fast-paced environment. You harness your analytical and technical skills to drive tool development and process improvements.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Be a thought leader for legal removals issues by identifying and analyzing content moderation trends and key policy issues affecting the Google Play Store. Lead discussions with cross-functional stakeholders on emerging regulations and its implications on legal removals landscape at Google.
• Manage content operations and drive escalations of sensitive government requests, by liaising with Product, Policy, Communications, and Legal teams. Balance various legal considerations in order to effectively resolve issues.
• Develop and launch scalable policies and guidelines for handling large volumes of requests, based on different regional trends and legal issues (data protection, copyright, defamation, etc.).
• Participate in the on call rotation schedule to manage high priority escalations that may occur outside of standard non work hours including weekends/holidays.
• Be comfortable around graphic, controversial, or upsetting content.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in a policy, legal, Trust and Safety, or technology environment.

Preferred qualifications:

• Experience with data analysis, data tools (e.g., SQL), operations, or trend identification.
• Experience with the development, implementation, and maintenance of policy.
  
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.