Senior Product Manager, Agent Performance
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About this role
About the team
We’re looking for product managers who are passionate about helping people find their next home. Come join us! You’ll work on a team responsible for helping customers take a big leap from dreaming to buying. We make sure we route every Zillow customer to the best real estate agent available for them. From there, they work together to win the perfect home. We aim to make the start of the home purchase process as seamless as possible. We’re a high‑performing, fast‑paced team that prides itself on continuous innovation of its products, especially during this time of big change in the industryAbout the role
We’re looking for someone who enjoys tackling complex problems and delivering meaningful results. This role will focus on building and scaling a network of high‑performing agents on Zillow who deliver a best‑in‑class customer experience. In late Q4 2025, Zillow transitioned from team‑based engagement to managing performance at the individual agent level. This shift significantly expanded the scope and complexity of performance management for Zillow’s Preferred Buyer program. As the Preferred program scales, we must evolve from high‑touch, 1:1 operator‑led performance management to scalable systems that can support tens of thousands of agents. This role will define the strategy and execution plan for that transition, including designing the tools, incentives, and experiences that drive conversion across key personas such as agents, team leads, loan officers, and internal growth advisors.
You Will Get To:
Identify and clearly articulate customer problems, balancing agent and customer feedback with business needs
Define goals and success metrics for your product area and prioritize what to build to achieve them
Inform Zillow’s strategy by understanding customer needs, analyzing competitors, and staying current on industry and technology trends
Analyze qualitative and quantitative data on agent and customer performance to rapidly test, measure, and iterate on your team’s products
Coordinate across product, operations, and go‑to‑market teams to align product work with high‑level business strategy
Who you are
5+ years managing products from concept to launch, or equivalent experience
Strong analytical abilities; you pair data with intuition to define product strategy, roadmaps, and development tradeoffs
Proficient in modern product discovery techniques and familiar with agile methodologies
Demonstrated technical skill and comfort evaluating the strengths and weaknesses of product approaches and proposals
Demonstrated strategic vision and leadership, with the ability to inspire, influence, and drive outcomes without direct authority
Expert verbal and written communicator with a proven track record of collaborating effectively with engineers, designers, and leaders at all levels of the organization
Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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