Humana·3 days ago
3 days ago
Senior Professional Service Designer
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What you'll do
- Leading service design projects to enhance experiences for patients, customers, and caregivers
- Drive research
- Facilitate workshops
- Translate insights into actionable recommendations
What they're looking for
- Strong service design expertise
- Experience in research and facilitation
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join our team as a Senior Professional Service Designer, leading service design projects to enhance experiences for patients, customers, and caregivers. Drive research, facilitate workshops, and translate insights into actionable recommendations. Ideal for candidates with strong service design expertise and experience in research and facilitation.
Skills
- service design
- customer journey mapping
- design research
- experience blueprinting
- process flow development
- ecosystem mapping
- collaborative workshops
- stakeholder engagement
- data analysis
- qualitative research
- quantitative research
- microsoft office
- collaborative research tools
- presentation skills
- project management
- organizational skills
- hipaa compliance
- healthcare industry knowledge
- clinical care knowledge
- pharmacy knowledge
Company
Humana
Nationwide, United States of America
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