Senior Property Claim Examiner

Senior Claims Examiner – Virtual Property Team Adjuster

Description

We are seeking a Property Claims Senior Examiner to join our Virtual Property Desk team, handling claims throughout North America. This role is based in Phoenix, AZ, and requires in-office work at our Phoenix Claims Center. The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve property losses. The successful candidate will be comfortable working in a digitally enabled environment, adaptable to change, and committed to delivering best-in-class customer experience through innovation, accuracy, and efficiency.

Who are we looking for? 

Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company.  They also have some things in common, and these attributes will lead to your success at Chubb. 

• Results orientation: a demonstrated ability to meet commitments under pressure
• Practical intellectual adaptability: capable and successful at adapting to new knowledge
• Personal capacity: accepting and welcoming of additional responsibility over time
• Communication skills: an ability to communicate successfully in various settings
• Interpersonal/team skills with an ability to work effectively with colleagues at all levels
• Self-leadership: an ability to take full ownership of work and show initiative as needed 
• Client focused: understanding of the needs of customers and clients
• Work ethic: Demonstrates a strong commitment to diligence and consistently maintains high ethical standards.  

Responsibilities:

• Analyze initial reports and promptly reach out to insured parties with a high priority on first day contact. 
• Manage property claims conducting virtual inspections, utilizing AI, and other virtual tools along with utilization of approved vendors to fully assess and adjust property losses. 
• Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.  
• Effectively evaluate contract language and identify coverage issues
• Promptly and appropriately develop the claim file to provide accurate and timely investigation and loss analysis
• Maintain an active file diary to move file toward resolution
• Utilize digital technology to evaluate damage and scope and estimate virtually (e.g., using PLNAR) and compose estimates (e.g., Cotality Claim estimating platform). 
• Recognize and pursue recovery
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively control the use, work product, and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Be available for on call rotation during weekends and weekdays during times of heavy volume
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
• Establish and maintain rapport with business partners including insureds, agents, and underwriters
• Provide best in class service to a diverse client base that results highly satisfied clients