Senior Renewals Specialist
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What you'll do
- Own the end-to-end renewal process for high-value accounts and manage a high volume of customer renewals through the sales cycle.
- Identify upsell and cross-sell opportunities throughout the renewal process to maximize revenue.
- Proactively identify renewal risks, engage stakeholders across customer organizations, and develop creative solutions to unblock deals.
- Prepare and deliver accurate quotes and contracts, including transactions involving complex pricing structures or custom terms.
- Manage price negotiations and navigate procurement processes for larger enterprise deals.
- Act as the point of escalation when renewals encounter obstacles, including pricing exceptions, contract negotiations, and procurement delays.
- Coordinate with Sales, Finance, Legal, Customer Operations, and other cross-functional teams to resolve renewal challenges.
- Forecast renewals, analyze account health trends, and develop proactive strategies to support retention and growth across the assigned book of business.
- Track and analyze customer churn, renewal delays, and objections, providing actionable customer feedback to Product and Engineering teams.
- Collaborate closely with Finance, Order Administration, and other internal teams to align on account strategy and streamline the renewal process.
- Manage a high volume of customer communications across email and calls while maintaining accuracy, responsiveness, and attention to detail.
- Engage confidently with senior decision-makers using clear, concise, and consultative communication to build trust and accelerate decision-making.
What they're looking for
- 5+ years of experience in renewals, account management, or customer success within a technology company.
- Experience managing multiple renewal opportunities concurrently in a high-velocity environment while maintaining strong attention to detail.
- Familiarity with Salesforce or another CRM, with the ability to quickly learn new sales automation tools.
- Strong problem-solving skills and a demonstrated ability to navigate complex customer and internal challenges.
- Excellent organizational skills with the ability to prioritize and manage dozens of opportunities simultaneously.
- Excellent written and verbal communication skills, with the ability to communicate complex information clearly and effectively.
- Demonstrated reliability, responsibility, and exceptional attention to detail.
- Bachelor’s degree or equivalent experience required.
- Business proficiency in English required.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Senior Renewals Specialist
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As a Senior Renewals Specialist you will be responsible for owning the full renewal lifecycle for Redwood’s largest and most strategic customers, leading high-touch renewal engagements that require intervention and ensuring a clear, seamless path to continued partnership. You will navigate complex deal structures, build trust with senior stakeholders, mitigate renewal risk, and deliver frictionless experiences that support retention, expansion, and long-term customer relationships.
- Own the end-to-end renewal process for high-value accounts and manage a high volume of customer renewals through the sales cycle.
- Identify upsell and cross-sell opportunities throughout the renewal process to maximize revenue.
- Proactively identify renewal risks, engage stakeholders across customer organizations, and develop creative solutions to unblock deals.
- Prepare and deliver accurate quotes and contracts, including transactions involving complex pricing structures or custom terms.
- Manage price negotiations and navigate procurement processes for larger enterprise deals.
- Act as the point of escalation when renewals encounter obstacles, including pricing exceptions, contract negotiations, and procurement delays.
- Coordinate with Sales, Finance, Legal, Customer Operations, and other cross-functional teams to resolve renewal challenges.
- Forecast renewals, analyze account health trends, and develop proactive strategies to support retention and growth across the assigned book of business.
- Track and analyze customer churn, renewal delays, and objections, providing actionable customer feedback to Product and Engineering teams.
- Collaborate closely with Finance, Order Administration, and other internal teams to align on account strategy and streamline the renewal process.
- Manage a high volume of customer communications across email and calls while maintaining accuracy, responsiveness, and attention to detail.
- Engage confidently with senior decision-makers using clear, concise, and consultative communication to build trust and accelerate decision-making.
YOUR EXPERIENCE
- 5+ years of experience in renewals, account management, or customer success within a technology company.
- Experience managing multiple renewal opportunities concurrently in a high-velocity environment while maintaining strong attention to detail.
- Familiarity with Salesforce or another CRM, with the ability to quickly learn new sales automation tools.
- Strong problem-solving skills and a demonstrated ability to navigate complex customer and internal challenges.
- Excellent organizational skills with the ability to prioritize and manage dozens of opportunities simultaneously.
- Excellent written and verbal communication skills, with the ability to communicate complex information clearly and effectively.
- Demonstrated reliability, responsibility, and exceptional attention to detail.
- Bachelor’s degree or equivalent experience required.
- Business proficiency in English required.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Privacy@Redwood.com
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