Senior Service Engineer - IT Infra and Cyber Security

Job Description Summary

We are seeking experienced System Administrators and Cyber Security Engineers to join our software delivery centres.
You will serve as a cyber security expert, collaborating with cross-functional teams—including Software and Delivery Engineers, as well as Product Owners—to lead the integration of robust security solutions.
In this role, you will act as a technical solution provider across multiple domains, providing expert guidance on secure Datacenter implementation and ensuring industry-leading security practices are embedded throughout the software development lifecycle.
This position will be working on multiple projects as a technical expert. You will work on projects for components of the domain. You will work on multiple technical or functional domains.

Job Description

In this role you will:

• Participate in the infrastructure architecture governance model.
• Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses.
• Serve as technical authority ongoing administration and incident management support of core infrastructure [network, security, and virtualization, patching, monitoring, backups] technologies that underpin Software Solutions.
• Responsible for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management. 
• Improve the effectiveness and efficiency of IT operations and drive significant operational, risk management, and economic benefits for their organization.
• Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e.g., NER-CIP, NIST, IEC62443, ISO9001 and ISO27001] applicable to site[s] and functions within job scope

Desired Characteristics

Qualification:

• BE/B Tech. Degree in Computer Science or equivalent knowledge.
• 5 to 8 year of experience in IT and Cyber security Domain.

Technical Skill

• Candidates should be prepared for domestic travel as required by project needs.
• Fluent English speaking, Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility
• Proven track record of problem analysis, identification and resolution
• Strong understanding of ITIL and change management policies and procedures
• Strong IT experience in a technical hands-on position
• Network hardware: Cisco enterprise hardware. VLAN, ACL, routing and VPN - install, configure, manage 
• Security management: Enterprise firewall equipment e.g. Cisco’s ASA / Fortinet’s Fortigate/PaloAlto/CheckPoint or equivalent – install, configure, manage
• Windows / Active Directory Services – install, configure, manage. Strong experience in System Hardening in accordance to CIS controls
• Virtualization: VMware vSphere clusters, experience with HA, DRS, and storage backup APIs
• Experience in Storage and Shared NAS/SAN network, Backup Technologies Incident response and vulnerability management (NetBackup, BackupExec, Veeam, Networker)
• Good knowledge about anti-virus implementations.
• Good knowledge working with IPAMs and password solutions
• Experience in implementing and/or working with monitoring tools, log monitoring tools, log correlation tools and SIEM/SOC.

Personal Attributes:

• Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

Additional Information