NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in United States of America
2 days ago
Apply with autofill
Apply with autofill
Prim·2 days ago
2 days ago

Senior Supervisor Timekeeper | Primoris Energy Services | Houston, Texas

Pearland, United States of AmericaMid · 5-8 yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at prim

How you compare FREE

?
Your scoreYour score: not yet known
→
41
Top 10%Top 10%: 41 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in United States.

Must-have skills for this role

  • timekeeping
  • payroll support
  • microsoft excel
  • labor cost coding

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Assign daily and weekly workloads, monitor completion, and coordinate backup coverage for assigned projects; escalate staffing needs and deadline risks to the manager.
  • Supervise, coach, and train assigned timekeepers on mJobTime, time entry, exception review, and documentation requirements; provide performance feedback and cross-training.
  • Review daily badge records, assigned shifts, attendance, and submitted hours; investigate missing punches, duplicate entries, and discrepancies with field supervision.
  • Verify regular time, overtime, earning codes, and required approvals; ensure manual entries and corrections have supporting records and project management approval. Escalate discrepancies promptly so hours worked are accurately recorded and resolved.
  • Reconcile employee IDs, project assignments, craft and class, cost codes, and approved compensation information; coordinate source-data corrections with HR, Recruitment, and Payroll.
  • Complete weekly quality reviews and submit verified, approved time within payroll deadlines; communicate unresolved items before cutoff and track them through resolution.
  • Investigate missing time and pay discrepancies; prepare supported prior-week adjustments, track Payroll confirmation, and escalate urgent pay issues or potential off-cycle needs to the manager.
  • Apply approved schedules, badging requirements, overtime documentation, deviation procedures, and segregation of duties; maintain confidential time records, approval trails, and correction logs.
  • Review assigned per diem attendance support against approved project requirements; provide verified timekeeping records for labor cost reconciliation, client reporting, and audits.
  • Report missing time, outstanding approvals, corrections, coverage needs, and recurring errors to the manager; recommend improvements and implement approved corrective actions.
  • Support project startup, transfers, and closeout; coordinate timekeeping access and device issues with designated support teams. Refer policy changes and exception approvals to management; Payroll retains responsibility for processing pay.

What they're looking for

  • High school diploma or equivalent required
  • Five or more years of timekeeping or payroll support experience, including at least two years leading or supervising personnel; equivalent relevant experience may be considered.
  • Experience supporting construction, industrial, or energy projects with large hourly workforces, multiple schedules, and weekly payroll deadlines.
  • Working knowledge of time reconciliation, overtime documentation, labor cost coding, approval controls, and confidential records management.
  • Strong Microsoft Excel, Word, and Outlook skills; experience with mJobTime, Vista/Viewpoint, Workday, or comparable systems preferred.

Nice to have

  • Associate or bachelor’s degree in business, accounting, or a related field preferred.
  • experience with mJobTime, Vista/Viewpoint, Workday, or comparable systems preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Overview:

Key Responsibilities:

  • Assign daily and weekly workloads, monitor completion, and coordinate backup coverage for assigned projects; escalate staffing needs and deadline risks to the manager.
  • Supervise, coach, and train assigned timekeepers on mJobTime, time entry, exception review, and documentation requirements; provide performance feedback and cross-training.
  • Review daily badge records, assigned shifts, attendance, and submitted hours; investigate missing punches, duplicate entries, and discrepancies with field supervision.
  • Verify regular time, overtime, earning codes, and required approvals; ensure manual entries and corrections have supporting records and project management approval. Escalate discrepancies promptly so hours worked are accurately recorded and resolved.
  • Reconcile employee IDs, project assignments, craft and class, cost codes, and approved compensation information; coordinate source-data corrections with HR, Recruitment, and Payroll.
  • Complete weekly quality reviews and submit verified, approved time within payroll deadlines; communicate unresolved items before cutoff and track them through resolution.
  • Investigate missing time and pay discrepancies; prepare supported prior-week adjustments, track Payroll confirmation, and escalate urgent pay issues or potential off-cycle needs to the manager.
  • Apply approved schedules, badging requirements, overtime documentation, deviation procedures, and segregation of duties; maintain confidential time records, approval trails, and correction logs.
  • Review assigned per diem attendance support against approved project requirements; provide verified timekeeping records for labor cost reconciliation, client reporting, and audits.
  • Report missing time, outstanding approvals, corrections, coverage needs, and recurring errors to the manager; recommend improvements and implement approved corrective actions.
  • Support project startup, transfers, and closeout; coordinate timekeeping access and device issues with designated support teams. Refer policy changes and exception approvals to management; Payroll retains responsibility for processing pay.

Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree in business, accounting, or a related field preferred.
  • Five or more years of timekeeping or payroll support experience, including at least two years leading or supervising personnel; equivalent relevant experience may be considered.
  • Experience supporting construction, industrial, or energy projects with large hourly workforces, multiple schedules, and weekly payroll deadlines.
  • Working knowledge of time reconciliation, overtime documentation, labor cost coding, approval controls, and confidential records management.
  • Strong Microsoft Excel, Word, and Outlook skills; experience with mJobTime, Vista/Viewpoint, Workday, or comparable systems preferred.

Company Overview:

Primoris Energy Services is a major direct-hire contractor in the U.S. delivering self-performed turnkey industrial construction and EPC services. We offer these services to our clients within the refining, gas processing, chemical/petrochemical, hydrogen, power generation, mining, pulp and paper industries from the first groundbreaking activity all the way through commissioning and start-up of the project. Primoris forms a partnership with our customers and major stakeholders from early-stage engineering through construction completion and commercial operation, safely, on-time, and within budget.

Benefits:

  • Competitive compensation, paid weekly.

  • Best-in-class medical, dental, vision, and LTD/STD coverage.

  • 401(k) with company match, vested on day one.

  • Employee Stock Purchase Plan [ESPP].

  • Pet coverage for your furry friends.

  • Legal assistance coverage.

  • Award-winning safety programs.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Agency Statement

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Company

Prim
Pearland, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Prim's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Closing Team Leader at Target3000 Vandalay Dr, United States of America–match not yet calculated
  • Supervisor at totalwineLafayette, United States of America–match not yet calculated
  • Medical Office Supervisor, Springs Medical Center, 8a-4:30p at uoflhealthLouisville, United States of America–match not yet calculated
  • Overnight Supervisor at bassproPearl, United States of America–match not yet calculated
  • SERVICE SUPERVISOR - COMPUTER REPAIR at Micro Center / Micro ElectronicsSanta Clara, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Manager jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Team Lead jobs in India
  • Customer Service Team Lead jobs in United Kingdom