Senior Support Service Owner - Healthcare , Federal

Title : Senior Support Service Owner

Senior Support Services Owner Manages Client relationships with broad scope and prolonged duration and manages the engagement milestones and scope of services. Responsibilities include appropriate executive relationship management, status, reviews, and facilitate appropriate escalation of Client concerns and critical Incidents.

As a Senior, Support Services Owner, you will work in a team environment to be accountable for Oracle Health customer relationships. As you work with Oracle Health customers, you will perform the below responsibilities. Your ultimate goal is healthy team and customer relationships to deliver value outcomes for both Oracle and our customers.

 

• Manage complex external customer relationships with a high degree of variability.

• Influence customer support strategy focusing on value achievement and targeted outcomes.

• Develop complex continuous improvement strategies.

• Act as the single point of contact for cross-organizational support escalations 

• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.

• Contribute to internal team value and improvements.

• Revenue Cycle application & Federal experience preferred.

• Healthcare IT experience