Senior Technical Solution Manager

Overview

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Supply Chain Global Operations (CSGO) powers Microsoft’s cloud by driving end-to-end supply chain strategy, planning, and operations across a global datacenter infrastructure. By connecting demand, supply, and delivery, CSGO ensures the right hardware is available at the right place and time to support scalable, reliable cloud growth. Through data-driven decision making, operational excellence, and passionate partner collaboration, CSGO delivers resilient, efficient, and trusted supply chain solutions worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We are seeking a Senior Technical Solution Manager. 

#CSCP #CSCPJobs

Responsibilities

• Assess technology risks to deployment impact by monitoring hardware, rack, network, and data center developments, translating their implications for deployment readiness.
• Establish row and tile fungibility and foster standardization in design trade-offs to align hardware and infrastructure decisions.
• Own sections of Deployment Business Architecture, redesigning readiness processes for speed, predictability, and agility, with measurable outcomes.
• Reduce the cycle time of signal-to-live processes from customer input to capacity deployment, narrowing variability in deployment speed.
• Enhance governance and readiness standards to maximize the proportion of deployments adhering to standardized delivery protocols.
• Engage cross-functional teams such as hardware engineering, networking, data center operations, and supply chain with effective influencing skills to address dependencies.
• Define performance metrics and ensure quality data supports executive-level decision-making.

Qualifications

Minimum Qualifications

• Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in project management, operations, or engineering OR equivalent experience.

Other Requirements

• Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Expertise in server hardware or data center infrastructure, including server and rack architecture, networks, and power and cooling systems.
• Experience in deploying or operating large-scale infrastructure.
• Process design and improvement skills in an operational environment.
• Ability to establish and manage process instrumentation with clear data baselines.
• Proficiency in data analysis tools such as SQL and Power BI.
• Experience partnering with software development teams to enhance tools and automation.
• Skilled in supply chain principles, inclusive of planning, sourcing, or delivery.
• Effective communication and presentation skills, with experience influencing and sharing insights with stakeholders at various levels of the organization, including senior leadership.

 

Technical Solution Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.