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Jobs / Customer Service Manager in Ireland
2 months ago
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BNY·BFSI·2 months ago
2 months ago

Senior Vice President, Platforms Operating Model (POM) Product Owner

Dublin, IrelandFull-timeSenior · 14+ yearsCustomer Service Manager

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Must-have skills for this role

  • operations leadership
  • executive leadership
  • risk and control governance
  • data management

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About this role

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Platforms Operating Model (POM) Product Owner to join our NAV Workflow, Oversight & Control team. This role is located in Dublin.

In this role, you’ll make an impact in the following ways: 

  • Define the Platform Operations strategy in partnership with the EPO and Engineering Lead, translating strategic intent into multi-year roadmaps, annual plans, and measurable outcomes.
  • Lead delivery of Operations services across Pods and SDGs; drive continuous improvement in client experience, unit costs, and control enhancements through robust operating mechanisms and disciplined execution.
  • Provide senior Operations expertise to enable the Platform mandate; escalate material Operations issues to the EPO, Operations Practice Lead, and other governance forums; lead remediation and preventive actions.
  • Proactively implement Operations Practice standards, tools, and techniques within the Platform, including Operations metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
  • Partner with Operations leaders across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows across the enterprise; resolve cross-platform dependencies and friction points.
  • Develop and execute a communications strategy that ensures all Operations staff understand Platform priorities, their roles in achieving them, and progress against goals; foster transparency and accountability.
  • Govern risk and control posture across Operations, ensuring adherence to KRIs/KPIs, timely remediation, and sustainable control design; lead readiness for audits and reviews.

 

To be successful in this role, we’re seeking the following: 

  • Extensive Operations leadership experience in complex, scaled environments; Agile experience preferred.
  • Strong data management and analytics capability; experienced in deploying Digital Tools to improve efficiency, control, and client outcomes.
  • Executive leadership and influencing skills across senior stakeholders; can align diverse teams to a common agenda.
  • Decisive, able to make hard and fast decisions with sound judgment in dynamic, time-sensitive contexts.
  • Structured problem-solving with a bias to measurable outcomes and sustainable solutions.


At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 

 Here’s a few of our recent awards: 

  • America’s Most Innovative Companies, Fortune, 2025

  • World’s Most Admired Companies, Fortune 2025

  • “Most Just Companies”, Just Capital and CNBC, 2025


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BFSI

Company

BNYBFSI
Dublin, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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