Service Administrator
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What you'll do
- Serves as primary customer contact to promote quality customer service and increase business within the branch location.
- Maintain detailed records of serviced vehicles
- Create work order, collect information, quote customers billable hours, submit warranty/claims
- Adhere to Cummins Health, Safety & Environmental policies
- Ongoing development/certifications on new and existing Cummins products
- Complete repairs on engine products in a service shop
- Perform branch administrative duties
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Summary:
We are looking for a talented Service Administrator to join our Distribution business in Mount Pearl, NL.
This role will make an impact in the following ways:
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Serve as the first point of contact for customers, providing professional and timely support.
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Create and manage work orders while ensuring accurate service documentation.
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Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability.
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Communicate with customers regarding service requests, scheduling, and work status updates.
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Support service operations by maintaining accurate records and updating service systems.
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Assist with warranty administration and service-related processes.
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Participate in a paid after-hours emergency phone rotation (approximately one week per month).
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Adhere to Cummins Health, Safety & Environmental policies.
Company
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