Service Administrator
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What you'll do
- Prepare and issue invoices to clients using the CRM system, ensuring accuracy and timely delivery.
- Create and process purchase orders for materials, equipment, and subcontractors as requested.
- Track project progress in the CRM, updating records as new information is received.
- Manage client accounts, following up on outstanding balances and supporting accurate collections.
- Respond to client inquiries and concerns by phone and email in a timely and professional manner.
- Prepare documents including correspondence, reports, and spreadsheets using office software.
- Receive, review, and prioritize incoming mail and communications, routing items to the appropriate teams and following up as needed.
- Maintain organized filing systems, both electronic and paper, for the department.
- Perform general office duties including photocopying, courier coordination, and supplies ordering.
- Support other administrative tasks and projects as assigned by the team.
What they're looking for
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office software
- Experience working with a CRM or project management platform to track tasks and client information
- Comfortable preparing and processing invoices, purchase orders, and related billing documents
- Strong written and verbal communication skills for client and vendor correspondence
- Ability to manage electronic and physical filing systems accurately and consistently
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Title: Administrator, Service
Location: Mississauga
Company: Triumph Group of Companies
Role Overview
As an administrator on the Service team, you support the day-to-day operations of active projects by keeping billing, documentation, and client communications running smoothly. You work closely with project managers, field crews, and clients to make sure invoices go out on time, purchase orders are processed accurately, and nothing falls through the cracks. You are comfortable juggling several tasks at once and take pride in keeping things organized. People who do well in this role are detail-oriented, easy to reach, and reliable under a busy workload.
What We Offer
- Salary: $45,000 to $60,000 (commensurate with experience)
- Full benefits package including health and dental coverage
- On-site role based in the Greater Toronto Area
- Hands-on exposure to construction operations and project workflows
- A team that values reliability, communication, and getting things right
- Opportunity to grow your administrative and project support skills within a growing organization
What You Bring to the Table
Technical Skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office software
- Experience working with a CRM or project management platform to track tasks and client information
- Comfortable preparing and processing invoices, purchase orders, and related billing documents
- Strong written and verbal communication skills for client and vendor correspondence
- Ability to manage electronic and physical filing systems accurately and consistently
Attributes
- You are organized and stay on top of multiple open tasks without losing track of the details.
- You communicate clearly and professionally, whether you are on the phone with a client or sending a follow-up email.
- You take ownership of your work and follow through without needing to be reminded.
- You adapt quickly when priorities shift and handle a busy day without getting flustered.
- You are a team player who understands that keeping the back office running smoothly directly supports the people in the field.
Duties & Responsibilities
- Prepare and issue invoices to clients using the CRM system, ensuring accuracy and timely delivery.
- Create and process purchase orders for materials, equipment, and subcontractors as requested.
- Track project progress in the CRM, updating records as new information is received.
- Manage client accounts, following up on outstanding balances and supporting accurate collections.
- Respond to client inquiries and concerns by phone and email in a timely and professional manner.
- Prepare documents including correspondence, reports, and spreadsheets using office software.
- Receive, review, and prioritize incoming mail and communications, routing items to the appropriate teams and following up as needed.
- Maintain organized filing systems, both electronic and paper, for the department.
- Perform general office duties including photocopying, courier coordination, and supplies ordering.
- Support other administrative tasks and projects as assigned by the team.
Company Overview: Triumph Group of Companies
Triumph Group of Companies is a diversified construction and infrastructure services organization supporting projects across multiple sectors. We provide specialized services in roofing, waterproofing, cladding, energy, restoration, and glazing, ensuring comprehensive care of building envelopes and infrastructure.
Our culture is built on safety, accountability, teamwork, and consistent standards across all divisions. We value people who take ownership, communicate directly, and help move work forward.
Company
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