Service Advisor

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Thank you for your interest in continuing to grow your Cummins career!

We are looking for a talented Service Advisor to join our team specializing in operations and support in Malaysia, Johor Branch. 

 

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

In this role, you will make an impact in the following ways:

 

Key Responsibilities:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. 
• Assesses customers' needs and gathers pertinent information 
• Creates basic work orders in appropriate systems Provides some status updates to customers, as requested