Service Advisor
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What you'll do
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
What they're looking for
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Service Advisor – Falkirk – up to £31,000 + Bonus – Main Dealership
Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Falkirk
Role – Service Advisor
Location – Falkirk
Salary – up to £32,000 with an OTE of £40,000
The Service Advisor role comes with a competitive salary of up to £31,000 with an excellent benefits package.
Company Benefits Scheme
- Company Pension
- Performance Bonus
Key Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum Service Advisor Requirements:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor – Falkirk – £31,000 + Bonus – Main Dealership
Company
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