Service Coordinator
About this role
Total Group of Companies is an industrial service company specializing in fire, rescue, medical, HSE, and training services.
As Total continues to grow, we are actively seeking a full-time Service Coordinator to join our Edmonton, Alberta team. This position supports the daily coordination of service work, including scheduling and dispatching technicians, preparing work orders, communicating with customers, supporting invoicing, ordering equipment and supplies, and assisting with general branch administration.
The ideal candidate will have previous experience in the fire protection industry or applicable experience within an industrial, construction, mechanical, safety, or field-service environment.
Under the direct supervision of Management, daily tasks and activities include but are not limited to:
Answer and direct phone calls, including Firetronics and customer service calls
Manage general email and internal and external correspondence
Schedule and dispatch technicians for service calls, inspections, repairs, and project work
Coordinate job locations, customer contacts, technician availability, and service requirements
Ensure technicians receive the information, equipment, materials, and documentation required for each job
Monitor active jobs and communicate scheduling changes or service updates
Review completed work orders and supporting documentation for accuracy
Use Xero to create and send customer invoices
Perform invoice verification and assist with general administrative processing and follow-up
Order fire protection equipment, replacement parts, tools, PPE, office supplies, and operational materials
Communicate with vendors regarding pricing, availability, lead times, and deliveries
Coordinate shipping, receiving, courier packages, deliveries, returns, and incoming equipment
Track equipment and maintain organization of shared office and work areas
Perform data entry and maintain accurate physical and digital records, tracking systems, and filing
Track outstanding work, upcoming inspections, recurring service requirements, and branch priorities
Provide general company, divisional, and branch operations support
Participate in occasional after-hours or on-call coverage as required
The ideal candidate will possess the following traits:
Strong attention to detail and organizational skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Ability to work independently and as part of a team
Positive attitude and willingness to learn
Flexibility and adaptability to changing priorities
Safety-first mindset
Dependable and solutions-oriented
Professional when communicating with customers, technicians, vendors, and coworkers
The ideal candidate will meet the following criteria:
Education: Post-secondary certificate, diploma, or equivalent experience preferred
Experience: Two to three years of office administration, service coordination, dispatch, or related experience preferred
Previous experience coordinating technicians, service calls, work orders, or field operations is essential
Experience using Xero or similar accounting and invoicing software
Strong proficiency in Microsoft Outlook, Word, Excel, Teams, SharePoint, and PowerPoint
Strong data-entry, recordkeeping, and document-management skills
Strong written and verbal communication skills
Ability to work full-time on-site at the Edmonton, Alberta location
Valid driver’s licence and reliable transportation
Applicants with the following experience will be given priority consideration:
Previous experience in the fire protection industry or a related industrial, construction, mechanical, safety, or field-service environment
Knowledge of fire extinguishers, fire alarm systems, fire suppression systems, sprinkler systems, or related equipment
Experience ordering fire protection or industrial equipment and supplies
Experience coordinating service work from the initial customer request through completion and invoicing