Service Delivery Analyst
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What you'll do
- Support the end-to-end management of business-critical IT services within a medium to large organisation.
- Monitor and report on service performance, producing clear and insightful service reports for stakeholders.
- Manage major incidents, including coordination of escalations and resolution of complex service issues.
- Oversee supplier governance activities, including regular service reviews and performance discussions.
- Work closely with stakeholders across business and IT functions to understand service requirements and issues.
- Contribute to service continuity planning, compliance activities and risk management related to IT services.
- Support the transition of new or changed services into live operation, ensuring readiness and stability.
- Identify opportunities for service improvement and help to design, implement and track improvement initiatives.
- Ensure that service delivery processes and activities align with ITIL best practice.
- Communicate clearly and effectively with technical and non-technical stakeholders regarding service status, risks and actions.
What they're looking for
- Proven experience in a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services within a medium to large organisation.
- ITIL Foundation certification (v3 or v4).
- Strong analytical skills with the ability to produce accurate and meaningful service reporting.
- Experience managing incidents, escalations and service issues in a structured way.
- Excellent communication skills, with the ability to engage and influence stakeholders at different levels.
- Strong stakeholder management capability across both business and IT functions.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title: Senior Service Delivery Analyst
3 month contract // Inside IR35 // Predominantly remote
Job Description
The Senior Service Delivery Analyst supports the management and continual improvement of business-critical IT services, working closely with internal stakeholders and external suppliers to ensure effective, reliable and high-quality service delivery.
Responsibilities
- Support the end-to-end management of business-critical IT services within a medium to large organisation.
- Monitor and report on service performance, producing clear and insightful service reports for stakeholders.
- Manage major incidents, including coordination of escalations and resolution of complex service issues.
- Oversee supplier governance activities, including regular service reviews and performance discussions.
- Work closely with stakeholders across business and IT functions to understand service requirements and issues.
- Contribute to service continuity planning, compliance activities and risk management related to IT services.
- Support the transition of new or changed services into live operation, ensuring readiness and stability.
- Identify opportunities for service improvement and help to design, implement and track improvement initiatives.
- Ensure that service delivery processes and activities align with ITIL best practice.
- Communicate clearly and effectively with technical and non-technical stakeholders regarding service status, risks and actions.
Essential Skills
- Proven experience in a Service Delivery Management or Service Support role.
- experience supporting business-critical IT services within a medium to large organisation.
- ITIL Foundation certification (v3 or v4).
- Strong analytical skills with the ability to produce accurate and meaningful service reporting.
- experience managing incidents, escalations and service issues in a structured way.
- Excellent communication skills, with the ability to engage and influence stakeholders at different levels.
- Strong stakeholder management capability across both business and IT functions.
Location
Birmingham, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Company
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