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Jobs / Customer Service Manager in Canada
5 days ago
Thales·5 days ago
5 days ago

Service Delivery Manager

Ottawa, CanadaFull-timeMid · 5-10 yearsCustomer Service Manager

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Top 10%Top 10%: 33 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • service delivery management
  • security clearance
  • controlled goods program access
  • people management

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What you'll do

  • oversee the delivery of essential services for vessel mission readiness and availability under the Royal Canadian Navy
  • managing coastal project staff
  • ensuring compliance with regulatory requirements

What they're looking for

  • significant experience in maritime or industrial service delivery
  • people management experience
  • security clearance (nato secret)
  • controlled goods program access

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are recruiting a Service Delivery Manager to oversee the delivery of essential services for vessel mission readiness and availability under the Royal Canadian Navy. Key responsibilities include managing coastal project staff and ensuring compliance with regulatory requirements. Ideal candidates will have significant experience in maritime or industrial service delivery and people management.

Skills

  • service delivery management
  • people management
  • regulatory compliance
  • security clearance (nato secret)
  • controlled goods program access
  • financial forecasting
  • performance management
  • project management
  • contract management
  • risk management
  • stakeholder communication
  • team leadership
  • coastal project management
  • strategic performance measures
  • key performance indicators
  • system health indicators
  • microsoft word
  • microsoft excel
  • microsoft powerpoint
  • asset management
  • maximo
  • primavera p6
  • certified practicing project manager
  • pmp
  • relational contracting
  • in service support projects
  • defense environment experience

Company

Thales
Ottawa, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Thales·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

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