Service Delivery Manager (Infrastructure Management Services)

Company Description

Jobsbridge

Job Description

Requirements 

• 12 years of experience, in Datacenter Operations and Management 

• Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management 

• Excellent organizational & time management skills and working knowledge of Project Management fundamentals 

• Manage ongoing Datacenter Operations Support and New Project initiatives 

• Develop and showcase continuous Service Improvement Initiatives 

• Ability to successfully build and manage high performing teams 

• Experience with managing by metrics 

• Excellent oral and written communication skills 

Responsibilities: 

• Manage ongoing Datacenter Operations and New Project initiatives 

• Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success 

• Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals. 

• Determine root cause and implement corrective actions. 

• People management duties include 

o staff scheduling based on customer demands for ongoing production support and Projects, 

o periodic status meetings, 

o performance management and reporting, 

o conflict resolution, 

o training, 

o onboarding and mentoring 

• Develop & enhance operational processes with Customer’s consent 

• Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual 

• Identify and cross skill consultants 

• Work with Sr. Management to plan, and set objectives. 

• Deliver on-time performance appraisals and define annual development goals

Qualifications

Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services

Additional Information

Multiple Openings