Service Desk Analyst - Fixed Term Contract (London)
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What you'll do
- Incident Management: Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
- Application Support: Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
- User Access Control: Managing user provisioning, permissions, and access requests in line with security protocols
- Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support
- Collaboration: Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing
What they're looking for
- Experience in a service desk/first line support role
- Experience working in financial services
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator
- Microsoft Intune
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Insight Investment is looking for a Service Desk Analyst to join the Technology Service Desk team in London on a 12-month fixed-term contract. As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.
Role Responsibilities
- Incident Management: Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
- Application Support: Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
- User Access Control: Managing user provisioning, permissions, and access requests in line with security protocols
- Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support
- Collaboration: Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing
Experience Required
- Experience in a service desk/first line support role
- Experience working in financial services
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator
- Microsoft Intune
Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/
Company
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