Service Desk Analyst - Systems Integrator
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About this role
Looking for a role with plenty of growth opportunities?
Join a global technology company delivering IT support, cybersecurity monitoring, and technology solutions that help businesses stay secure and competitive. Backed by a team of experienced IT professionals, the organization supports clients with a wide range of technical services and expertise.
This opportunity is for multiple L2 Service Desk Analysts to join a growing support team within a mature MSP operating a 24/7 global support model. Supporting customers ranging from SMBs to enterprise organizations, the role offers exposure to Microsoft infrastructure and cloud technologies within a fast-paced, customer-facing environment.
Don’t miss out on this exciting opportunity and apply today!
Responsibilities:
- Provide L1/L2 support across Microsoft environments
- Troubleshoot and resolve escalated user and infrastructure issues
- Support multiple customer environments across cloud and on prem technologies
- Work closely with senior engineers and project teams
- Exposure to a wide variety of technologies and customer environments
Working setup:
- Microsoft 365
- Active Directory
- Intune
- Entra ID
- SharePoint
- Azure
- Exchange Online
- Additional exposure to networking, firewalls, wireless technologies and tools such as Datto or Autotask would be highly beneficial.
Skills/Must Have:
- Previous MSP experience highly preferred
- Strong troubleshooting and customer service skills
- Experience supporting Microsoft cloud environments
- Strong communication skills
- Motivated to learn and progress technically
Location:
- Norwest, Sydney (5 days onsite)
Benefits:
- Mature and highly respected MSP environment
- Exposure to varied customer environments and technologies
- Strong learning and progression opportunities
- Collaborative technical team
- Excellent platform to progress into Systems Engineering or Projects
Salary:
- Competitive and negotiable depending on experience
Company
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