Service Desk Coordinator

Responsibilities Receive assigned service tickets and coordinate technician dispatch. Track ticket acknowledgements and SLA timelines. Follow up on ageing and pending tickets. Maintain communication with TOC and affected departments during incidents. Support service reporting through the ITSM system. Coordinate access permissions and work permits for dispatched technicians. Ensure timely and efficient ticket handling and technician deployment. Requirements Requirements Diploma in IT or related discipline. Minimum 4 years of experience in service desk or dispatch coordination. ITIL Foundation certification. Previous service-desk or technical dispatch experience. Strong communication and coordination skills. Good understanding of SLA-based service environments. Ability to work calmly in a high-volume 24x7 operation. Ability to meet airport security and operational compliance requirements. Interested candidates can send cv to 31313903/ bency@madre-me.com