Service Desk Technician
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What you'll do
- Providing first-level support for technology incidents, service requests, and enquiries.
- Troubleshooting hardware, software, device, and connectivity issues.
- Supporting desktops, laptops, mobile devices, printers, and Microsoft 365 applications.
- Managing user accounts, password resets, access requests, VPNs, and multi-factor authentication.
- Logging, prioritising, and resolving tickets in line with service levels.
- Escalating complex issues to specialist teams with clear documentation.
- Maintaining accurate records and contributing to support documentation and knowledge articles.
- Assisting with meeting room technology and supporting continuous improvement initiatives.
What they're looking for
- A qualification in Information Technology or relevant industry certifications.
- Knowledge of Windows operating systems and Microsoft 365 applications.
- Understanding of hardware, mobile devices, peripherals, and basic networking concepts, including Wi-Fi and VPNs.
- The ability to explain technical concepts in a clear and user-friendly way.
- Strong organisational skills, attention to detail, and a collaborative approach.
Nice to have
- Experience with service desk or ticketing systems (desirable).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Looking for more than just your first IT role? Join Seven West Media as a Service Desk Technician and become part of the team that keeps one of Australia's leading media organisations connected and running smoothly. You'll gain valuable hands-on experience, work alongside experienced technology professionals, and build the skills to accelerate your career, all while supporting the technology behind the content millions of Australians engage with every day. This is an exciting opportunity to learn, grow, and make a real impact from the start.
About the role:
Providing first-level support for technology incidents, service requests, and enquiries.
Troubleshooting hardware, software, device, and connectivity issues.
Supporting desktops, laptops, mobile devices, printers, and Microsoft 365 applications.
Managing user accounts, password resets, access requests, VPNs, and multi-factor authentication.
Logging, prioritising, and resolving tickets in line with service levels.
Escalating complex issues to specialist teams with clear documentation.
Maintaining accurate records and contributing to support documentation and knowledge articles.
Assisting with meeting room technology and supporting continuous improvement initiatives.
About you:
You're an aspiring IT professional with a strong customer service mindset, excellent communication skills, and a genuine desire to learn and grow your technical expertise.
You'll bring:
A qualification in Information Technology or relevant industry certifications.
Knowledge of Windows operating systems and Microsoft 365 applications.
Understanding of hardware, mobile devices, peripherals, and basic networking concepts, including Wi-Fi and VPNs.
Experience with service desk or ticketing systems (desirable).
The ability to explain technical concepts in a clear and user-friendly way.
Strong organisational skills, attention to detail, and a collaborative approach.
About the benefits:
Join one of Australia's leading media and entertainment organisations.
Gain hands-on experience across a diverse and dynamic technology environment.
Access a range of employee health and wellbeing initiatives.
Benefit from free onsite parking and complimentary gym access.
Take advantage of salary packaging options and exclusive employee discounts across a range of iconic brands.
About us:
Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.
SXL owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow.
Apply today and start building your future with a team that values innovation, collaboration, and continuous learning.
Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. To ensure a fair and consistent recruitment process, unsolicited resumes from recruitment agencies will not be accepted. #TheWestAustralian
Company
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