Service Desk Technician (Level 1)
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What you'll do
- Serve as the first point of contact for IT support across UFT and its operating companies
- Manage incoming calls and tickets through ManageEngine ServiceDesk Plus (SDP)
- Take issues from intake through resolution
What they're looking for
- Experience with Microsoft Intune
- Experience with Entra ID
- Experience with Microsoft 365
- Basic network and systems troubleshooting
- Must be able to work on-site in our Irving, TX office
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
United Flow Technologies (UFT) is hiring a Level 1 Service Desk Technician to serve as the first point of contact for IT support across UFT and its operating companies. This role manages incoming calls and tickets through ManageEngine ServiceDesk Plus (SDP), taking issues from intake through resolution.
This is a hands-on technical role requiring experience with Microsoft Intune, Entra ID, Microsoft 365, and basic network and systems troubleshooting. This position requires working on-site in our Irving, TX office with occasional travel.
UFT’s multi-company environment offers variety and requires someone who is adaptable, resourceful, customer-focused, and comfortable troubleshooting in a changing environment.
Company
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