Service Desk, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
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What you'll do
- Prioritizing & resolving incoming IT issues/requests remotely via email, chat, phone, or in person.
- Triage and resolve incoming IT issues via email, chat, phone, and walk-ups, aiming for a great experience every time
- Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV
- Document, validate , and update tickets in ServiceNow; escalate when appropriate
- Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current
- Contribute knowledge articles, SOPs, and user guides
- Bring ideas to continuous service improvement, including automation and AI-enabled workflows
- Support IT readiness for acquisitions, integrations, and executive/corporate events
- Collaborate across IT teams and global offices
What they're looking for
- Enrolled in a post-secondary IT or Computer Science program
- Working knowledge of Windows, networking, Office 365, and Active Directory
- Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information
- Organized, detail-oriented self-starter who can juggle competing priorities under pressure
- Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility
Nice to have
- ITIL Foundations, A+, or Network+ an asset
- Prior help desk, ServiceNow, or Azure portal exposure an asset
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
We are committed to providing our Co-ops/Interns with a student experience that provides a supportive and engaging learning environment while developing skills and business acumen. Students will have the opportunity to participate in a variety of experiences including our Speaker Series, Fireside Chats, Volunteer opportunities and Networking events.
Eligibility Note: To qualify for a student (Co-op/Internship) opportunity, students must be enrolled in their academic studies at a post-secondary institution (university/college) and must be returning to school after completion of their work term with QuadReal. If you are a student registered in an official co-op program at your post-secondary institution and completion of a final work term is a mandatory component for you to graduate, you are eligible to apply with the understanding that you will leave QuadReal at the end of your work term or have the possibility to be considered for full-time opportunities.
Reporting to the Service Desk Team Lead, you'll join a global Service Delivery team spanning Los Angeles to London, UK, supporting QuadReal's people and real estate portfolio worldwide. You'll be the first point of contact for technical issues, work alongside experienced analysts, and help modernize how we deliver support — including using state-of-the-art tooling to leverage automation and AI.
You'll also support the technology behind QuadReal's acquisitions and business purchases, and provide hands-on support for high-profile corporate events.
What We Offer:
An organization and leaders that support your development through meaningful work experience
A Student Mentorship Program designed to provide support throughout your experience
Opportunities to build your industry knowledge through weekly Speaker Series & Fireside Chats
Opportunities to participate in case competitions within QuadReal during your work term, fostering cross-functional collaboration with intern peers and enhancing exposure to real-world problem-solving.
Giving back to the community with your peers and team members through volunteering events
Opportunities to build long-lasting industry and professional relationships
What You Will Experience:
Prioritizing & resolving incoming IT issues/requests remotely via email, chat, phone, or in person.
Triage and resolve incoming IT issues via email, chat, phone, and walk-ups, aiming for a great experience every time
Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV
Document, validate, and update tickets in ServiceNow; escalate when appropriate
Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current
Contribute knowledge articles, SOPs, and user guides
Bring ideas to continuous service improvement, including automation and AI-enabled workflows
Support IT readiness for acquisitions, integrations, and executive/corporate events
Collaborate across IT teams and global offices
What You Will Bring:
Enrolled in a post-secondary IT or Computer Science program; ITIL Foundations, A+, or Network+ an asset
Working knowledge of Windows, networking, Office 365, and Active Directory
Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information
Organized, detail-oriented self-starter who can juggle competing priorities under pressure
Prior help desk, ServiceNow, or Azure portal exposure an asset
Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility
Work Conditions:
Onsite in Toronto during business hours; occasional modified hours to meet business and event requirements.
This job posting is for a newly created role within our organization.
The expected hourly range for this role is $23 to $25.
#LI-DNP
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Company
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