Service Dispatcher
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What you'll do
- Receive Emergency and non-emergency phone calls and record applications information
- Enter data in the computer system and maintain logs and records of calls, activities, and other information
- Prioritize calls according to urgency and importance
- Understanding and providing an appropriate estimated time of arrivals
- Effectively determine which driver/operator and truck best fit the service requirements
- Monitor the route and location of drivers to coordinate and prioritize their schedule
- Communicate with drivers all pertinent information to complete the call
- Initiate activities to stay busy and productive during downtime
- Ability to stay calm under pressure
- Fast, accurate typing with experience in data entry
- Billing for auto clubs (AAA/Agero/Gelco and other parties)
- Other duties assigned
What they're looking for
- High school diploma or GED required; post-secondary education or coursework desired
- Valid driver’s license with a clean driving record
- Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
- Computer experience and competency required
- Have a clear and friendly phone voice
- Advanced customer service and communication skills
- Capable of working in a fast-paced environment including in emergency situations
- Ability to multi-task and be a self-motived team player
Nice to have
- Dispatching experience and knowledge is preferred
- post-secondary education or coursework desired
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
DUTIES & RESPONSIBILITIES
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.
DUTIES & RESPONSIBILITIES
Receive Emergency and non-emergency phone calls and record applications information
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Prioritize calls according to urgency and importance
Understanding and providing an appropriate estimated time of arrivals
Effectively determine which driver/operator and truck best fit the service requirements
Monitor the route and location of drivers to coordinate and prioritize their schedule
Communicate with drivers all pertinent information to complete the call
Initiate activities to stay busy and productive during downtime
Ability to stay calm under pressure
Fast, accurate typing with experience in data entry
Billing for auto clubs (AAA/Agero/Gelco and other parties)
Other duties assigned
EDUCATION & TRAINING
High school diploma or GED required; post-secondary education or coursework desired
KNOWLEDGE & EXPERIENCE
Dispatching experience and knowledge is preferred
SKILLS & ABILITIES
Valid driver’s license with a clean driving record
Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
Computer experience and competency required
Have a clear and friendly phone voice
Advanced customer service and communication skills
Capable of working in a fast-paced environment including in emergency situations
Ability to multi-task and be a self-motived team player
WORKING CONDITIONS
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.
HOURS / SHIFTS
The annualized pay ranges vary based on work location. The salary range for this position is $16.00 – $24.00 per hour, depending on experience, skills, and qualifications.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company
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