Service Engineer

About Madhus Since 1987, Madhus Garage Equipment has been a pioneer in the field, with a vision to bridge the technological gap between advanced countries and India and committed in bringing the most advanced, latest and best equipment that facilitate handling of the new generation automobiles in India, which are approved and recommended by the top luxury marquees.

Madhus provides customers with the world’s best equipment in wheel aligners, wheel balancers, car lifts, welding equipment, collision repair systems, A/C maintenance equipment, smoke meters & gas analysers etc from the world’s leading brands like Hunter, Ravaglioli, Texa, Telwin, Rotary, Hanmecson and many more. Service Engineer As a Service Engineer at Madhu's Garage Equipments, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, 2-post lifts, and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.

Job Responsibility:

 Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, 2-post lifts, and other garage equipment.

 Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.

 Ensure timely completion of service calls and adherence to service schedules.

 Install new equipment and conduct commissioning procedures to ensure proper functionality.

 Provide training to customers on the operation and maintenance of newly installed equipment.

 Provide technical assistance to customers over the phone or through remote troubleshooting tools.

 Offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.

 Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.

 Collaborate with the sales and customer service teams to address customer needs effectively.

 Maintain accurate records of service activities, including service reports, work orders, and parts usage.

 Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.

 Adhere to company and industry standards for quality, safety, and compliance.

 Follow proper safety protocols and procedures while performing service activities

Qualifications

 Bachelor's degree or diploma in Mechanical Engineering, Automotive Engineering, or related field.

Previous experience in servicing and repairing automotive workshop equipment is highly preferred.

 Proficiency in diagnosing and troubleshooting mechanical and electrical issues.

 Strong technical aptitude and problem-solving skills.

 Excellent communication and interpersonal skills.

 Ability to work independently and as part of a team.

 Willingness to travel extensively and work flexible hours as needed.

 Valid driver's license and clean driving record.