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Major Job Functions
Lead Finning UK's Workshop Service Operations at our Cannock headquarters. Manage resources, operational costs and workforce planning to deliver exceptional customer service, strong business performance and sustainable growth. Take ownership of capability and capacity planning to ensure the operation is equipped to meet current and future customer demand.
Create and lead a service culture centred on customer excellence, collaboration and accountability. Work closely with colleagues across the business to deliver outstanding operational performance while developing an engaged and motivated team focused on continuous improvement.
Champion a customer-first approach across all areas of responsibility. Through your team of Service Controllers and field engineers, ensure the consistent delivery of a high-quality service experience that builds customer loyalty and long-term relationships. Continuously review performance and implement initiatives that enhance customer satisfaction and service delivery.
Act as a visible leader for Health, Safety, Environmental and Quality (HSEQ) standards. Promote a positive safety culture through leadership, coaching and engagement, driving best practice across the operation. Support safety initiatives, regional leadership activities and toolbox talks while embedding a culture of operational excellence.
Take accountability for the financial performance of the Cannock service operation. Drive profitability by effectively managing service work-in-progress (SWIP), labour utilisation, cost control, cash collection and dispute resolution, ensuring both customer and business objectives are achieved.
Lead, coach and develop a team of Service Controllers and Engineers ensuring regular performance feedback, clear objectives and meaningful development plans. Build leadership capability within the team and create an environment where employees can realise their full potential and contribute to business success.
Benefits
Knowledge
Accountability
Education and Experience
Working Environment
Office based
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.
If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
