Cummins·5 days ago
5 days ago
Service & Repair Order Management Specialist (m/w/d)
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What you'll do
- Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
- Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
- Review and validate warranty eligibility for repair requests.
- Maintain the Service & Repair mailbox and open order management list.
- Obtain supplier repair quotations and provide information to Sales for customer quotations.
- Create and manage supplier purchase orders and requisitions.
- Coordinate with Engineering and Product Management on repair assessments and reports.
- Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
- Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
- Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a talented Service & Repair Order Management Specialist (m/w/d) to join our team specializing in Supply Chain Planning for our Planning & Logistics EU Department in Nürnberg, Bayern, Germany.
This position is based on a 40-hour work week and follows a hybrid working model with 50% on-site presence.
In this role, you will make an impact in the following ways:
- Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
- Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
- Review and validate warranty eligibility for repair requests.
- Maintain the Service & Repair mailbox and open order management list.
- Obtain supplier repair quotations and provide information to Sales for customer quotations.
- Create and manage supplier purchase orders and requisitions.
- Coordinate with Engineering and Product Management on repair assessments and reports.
- Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
- Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
- Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.
Company
Cummins
Nuernberg, Germany
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