Service & Support Engineer

Job Description

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and additive manufacturing products. We are looking to recruit a Service and Support Engineer. Based out of the West Dundee, IL office, travel expectations for this role typically exceed 75%.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support to include the installation, maintenance and repair of Renishaw’s innovative 3D Additive Manufacturing products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

Principal Duties & Responsibilities

• Assist customer on site specific location preparations.
• Installation, commissioning of new machines & ancillary equipment at customer site.
• General safety, operation and maintenance training.
• Perform specified preventive maintenance task.
• Diagnose and complete recommended repairs and replace wear and spare parts
• Troubleshoot electrical and mechanical problems/equipment failures and determine solution.
• Assist in the organization of required spare parts or other necessities prior to service intervention.
• Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports.
• Provide telephone and email customer and team support for troubleshooting and ordering parts.
• Assist solution center in testing, operation and customer acceptance steps of equipment.
• Complete travel arrangements on most cost and time effective terms.
• Travel up to 90% domestically.
• Other Duties as Assigned or Requested

Qualifications

Education and Experience:  Minimum

• Associates or Technical College, mechanical, electrical or automation engineering degree or
• Up to 2 years of related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)
• This position may require the use of, and access to, ITAR controlled data.  The applicant must demonstrate eligibility to use and access such ITAR controlled data.  The purpose of this requirement is to ensure compliance with U.S. export control laws. 

Education and Experience:  Preferred

• Knowledge and experience with Renishaw or other similar Additive Products.
• Ability to understand and comprehend engineering principles
• Understanding of electronic and mechanical principles
• Strong trouble shooting skills
• Understanding of GD&T (Geometric Dimensioning and Tolerancing)
• Information Technology aptitude
• Strong mathematical skills
  • i.e. Trigonometry
• Ability to work in a "hands-on" environment, tinkering and hacking to build innovative solutions

Knowledge, Skills and Abilities, Competencies

• Troubleshooting and Identification of malfunctions in advanced technical systems
• Manual dexterity with the physical ability to install products in a normal production environment
• Interpersonal skills
  • Verbal
  • Written
  • Conflict-management

• Read and understand electrical, pneumatic and hydraulic schematics.
• Read and understand mechanical assembly drawings & instructions.
• Experience in assembly of mechanical & electrical mid-size capital equipment (CNC mill, lathes, Plastic Extrusion, Roboteers, Automotive manufacturing cells)
• Experience with electrical low and high voltage equipment.
• Usage of electrical measurement equipment.
• Excellent computer skills (hardware & software for machine specific applications.
• Power User level knowledge in Microsoft products (Excel, Word and PowerPoint).
• Ability to work with minimal supervision in a fast-paced environment.
• Must be able to multitask and work in a deadline driven environment.
• Strong time management skills.
• Speak effectively to customers or employees of organizations.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Self-motivated, driven to learn and understand the products and tools.
• Valid driving license

Compensation Range (Annual)

• $85,000 to $95,000(depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits 

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type:

Regular

Time Type:

Full time

Requisition Number:

R9528 Service & Support Engineer (Open)

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.Workday@renishaw.com.