Service Writer
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About this role
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Join our team as a Service Writer! In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service.
Key Responsibilities
- Open, update, and close work orders accurately
- Process and track warranty claims
- Order, receive, and distribute parts
- Maintain inventory accuracy through cycle counts
- Enter and manage service calls
- Coordinate with technicians and support field service scheduling
- Process service invoices and maintain equipment records
- Prepare damage reports and related documentation
- Respond to customer inquiries and resolve issues
- Communicate service updates, bulletins, and customer concerns
Qualifications
Required
- High school diploma or equivalent
- Strong administrative and organizational skills
- Excellent communication and customer service skills
- Proficient with computers and data entry
Preferred
- Service Writer, Service Coordinator, or related experience
- Experience with work orders, warranty claims, or parts inventory
- Equipment rental, construction, automotive, or heavy equipment industry experience
Physical Requirements
- Ability to lift up to 25 lbs.
- Ability to sit, stand, bend, and walk throughout the day
- Occasional exposure to outdoor or shop environments
Keywords: Service Writer, Service Coordinator, Warranty Administrator, Parts Coordinator, Customer Service, Work Orders, Inventory Control, Equipment Maintenance, Service Department.
Base Pay Range
-Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply.
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
Company
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