ServiceNow Engineer Lead

Job Title: ServiceNow Engineer Lead

Corporate Title: Director

Location: Bangalore/Pune

Role Description

• You will lead the implementation of ServiceNow solutions and Integrations, driving delivery across complex transformation programmes within a global banking environment. You will work closely with product owners, architects, and engineering teams to design, build, and deploy scalable, secure, and high-quality solutions.

• This is a hands-on leadership role, where you will combine deep technical expertise with delivery ownership—ensuring that ServiceNow capabilities are implemented effectively, aligned to business outcomes, and compliant with regulatory requirements.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead discussion on ServiceNow Implementation, ensuring alignment with enterprise strategy and shared goals

• Oversee platform design standards, helping teams collaborate and maintain consistent, inclusive and effective solutions

• Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes

• Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs

• Strengthen platform resilience by supporting performance, security and operational continuity requirements

• Work closely with stakeholders to support innovation, automation and continuous improvement across the platform

• Lead end-to-end ServiceNow implementation, from requirements through to deployment and hypercare

• Translate business requirements into high-quality technical designs and implementable solutions

• Drive hands-on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.)

• Own and govern solution delivery quality, ensuring adherence to development standards and best practices

• Lead integration implementation using APIs, events, and enterprise integration patterns

• Collaborate with architects to ensure alignment with target architecture and data models (e.g. CSDM)

• Support release management, deployments, and environment strategy

• Identify and deliver automation opportunities to improve efficiency and platform adoption

• Troubleshoot and resolve complex technical issues during implementation and post-go-live

• Mentor engineering teams and contribute to building a strong engineering capabilities

Your skills and experience

• Proven experience delivering ServiceNow implementations in large, complex environments

• Strong hands-on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations)

• Deep understanding of ServiceNow development, configuration, and scripting

• Experience implementing integrations using REST APIs and event-driven architectures

• Strong knowledge of data modelling, CMDB/CSDM, and platform design principles

• Experience working in regulated environments (banking/financial services preferred)

• Demonstrated ability to lead delivery while remaining hands-on technically

• Strong problem-solving skills with ability to drive issues to resolution

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.

• Coaching and support from experts in your team.

• A culture of continuous learning to aid progression.

• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.