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Jobs / Customer Service Team Lead in United Kingdom
16 hours ago
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FI
Fidra·16 hours ago
16 hours ago

Shift Team Leader

Doncaster, United KingdomFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • electrical systems
  • ap/sap
  • scada
  • hse

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What you'll do

  • Lead and supervise shift personnel to ensure safe and efficient site operations
  • Act as the responsible person in charge of the site during the assigned shift
  • Coordinate real-time operation of the BESS in line with grid requirements and dispatch instructions
  • Monitor system performance using SCADA and other control systems
  • Through the setting to work process ensure the application of general safety requirements and the Safety Rules for self, Fidra Operations staff and contract staff
  • Promote and enforce a strong safety culture and ensure compliance with all HSE policies
  • Ensure all permit-to-work systems, isolations, and risk assessments are properly implemented
  • Lead incident response and reporting, including initial investigations
  • Ensure optimal performance and availability of BESS assets
  • Work with the Performance Team and others to identify plant performance shortfalls and areas for continual improvement
  • Identify and escalate technical faults or abnormal conditions
  • Coordinate with maintenance teams to minimise downtime and optimise asset performance

What they're looking for

  • Proven leadership or supervisory experience in a shift-based operational setting
  • Strong understanding of electrical systems and safety procedures
  • Experience with SCADA or control systems
  • Ability to make decisions under pressure and manage incidents effectively
  • Relevant technical qualification (e.g. electrical engineering, HNC/HND or equivalent)
  • Experience in power generation, energy storage, utilities, or similar industrial environment
  • Authorised Person / Senior Authorised Person (AP/SAP) status

Nice to have

  • Knowledge of grid services and energy markets
  • Experience working with Battery Energy Storage Systems (BESS)

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Purpose / Overview

The Shift Team Leader is responsible for the safe, efficient, and reliable operation of the Battery Energy Storage System (BESS) site during their assigned shift.

This role leads a team of technicians, ensuring compliance with operational procedures, safety standards, and performance targets.

The Shift Team Leader acts as the first point of escalation on shift and plays a key role in maintaining  asset availability, grid compliance and operational excellence.



Contextual Information


Operating Environment

This is a critical role within the site operational structure, ensuring that the site operates safely, reliably, and in alignment with commercial and grid requirements. The Shift Team Leader provides hands-on leadership and is instrumental in delivering operational excellence on a 24/7 basis.

The candidate must be willing to work shifts, including nights, weekends, and bank holidays and have the ability to respond to emergency situations on-site.

This role reports to the Operations Manager.

 

Principal Accountabilities

Operational Leadership

  • Lead and supervise shift personnel to ensure safe and efficient site operations
  • Act as the responsible person in charge of the site during the assigned shift
  • Coordinate real-time operation of the BESS in line with grid requirements and dispatch instructions
  • Monitor system performance using SCADA and other control systems

 

Health, Safety & Compliance

  • Through the setting to work process ensure the application of general safety requirements and the Safety Rules for self, Fidra Operations staff and contract staff.
  • Promote and enforce a strong safety culture and ensure compliance with all HSE policies
  • Ensure all permit-to-work systems, isolations, and risk assessments are properly implemented
  • Lead incident response and reporting, including initial investigations

 

Performance & Monitoring

  • Ensure optimal performance and availability of BESS assets
  • Work with the Performance Team and others to identify plant performance shortfalls and areas for continual improvement
  • Identify and escalate technical faults or abnormal conditions
  • Coordinate with maintenance teams to minimise downtime and optimise asset performance

 

People Management

  • Provide day-to-day leadership, guidance, and support to shift team members
  • Conduct shift briefings, handovers, and toolbox talks
  • Support training and development of team members
  • Contractor and contracts management as appropriately assigned

 

Stakeholder Coordination

  • Liaise with the Operations Manager, engineering teams, and external stakeholders (e.g. grid operators)
  • Ensure accurate and timely reporting of operational data and incidents
  • Support audits, inspections, and compliance activities

 

Continuous Improvement

  • Contribute to operational improvements and efficiency initiatives
  • Support implementation of new processes, procedures, and technologies

 

This list is not exhaustive



Knowledge, Skills, Qualifications & Experience


Knowledge & Skills

Essential

  • Proven leadership or supervisory experience in a shift-based operational setting
  • Strong understanding of electrical systems and safety procedures
  • Experience with SCADA or control systems
  • Ability to make decisions under pressure and manage incidents effectively

 

Desirable

  • Knowledge of grid services and energy markets



Qualifications & Experience

Essential

  • Relevant technical qualification (e.g. electrical engineering, HNC/HND or equivalent)
  • Experience in power generation, energy storage, utilities, or similar industrial environment
  • Authorised Person / Senior Authorised Person (AP/SAP) status

 

Desirable

  • Experience working with Battery Energy Storage Systems (BESS)


Company

FI
Fidra
Doncaster, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Fidra's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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