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Jobs / Customer Service Team Lead in United States of America
5 days ago
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Waynefarms·5 days ago
5 days ago

Shipping Supervisor

Collins Plant, United States of AmericaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • safety management
  • communication
  • conflict resolution

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What you'll do

  • Manage department by establishing procedures and adjusting as necessary to meet shipping schedules, increase efficiencies and meet or exceed budget objectives
  • Oversee the day-to-day activities of the department to ensure efficient transportation and storage of materials used and produced by production lines and the safe and efficient loading and unloading of product to reduce risk of contamination and damage
  • Identify and communicate opportunities for process optimization and/or reduce/eliminate repeat deficiencies (i.e. hold product, accidents, downtime, etc.)
  • Mentor, coach and train/ cross-train employees encouraging career development; provide consistent feedback concerning strengths and areas in need of improvement
  • Administer performance improvement plans and disciplinary actions on a fair and consistent basis
  • Follow and promote all safety initiatives, (i.e. wear and ensure others wear appropriate PPE in area where mandatory) helping to maintain a zero accident culture
  • Ensure department, docks and storage facilities are organized and maintained according to guidelines/procedures
  • Work corroboratively with other departments/shifts ensuring departmental or location goals are met or exceeded
  • Learn, understand and adhere to current Union negotiated contract if applicable
  • All other duties as assigned

What they're looking for

  • High School diploma or equivalent
  • Minimum four (4) years relevant in a supply chain or shipping environment

Nice to have

  • Associates degree with relevant coursework from an accredited institution
  • Experience in perishable foods
  • Previous supervisory experience

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

PRIMARY FUNCTION: Responsible for managing all aspects of shipping department through the direction of personnel to ensure all procedures are followed in compliance with Company policies (i.e. SOPs, GMPs, etc.) and Federal and State regulations (i.e. USDA, OSHA, etc.) while achieving the highest level of productivity and maintaining customer specifications and satisfaction.

RESPONSIBILITIES AND TASKS:       

  • Manage department by establishing procedures and adjusting as necessary to meet shipping schedules, increase efficiencies and meet or exceed budget objectives
  • Oversee the day-to-day activities of the department to ensure efficient transportation and storage of materials used and produced by production lines and the safe and efficient loading and unloading of product to reduce risk of contamination and damage
  • Identify and communicate opportunities for process optimization and/or reduce/eliminate repeat deficiencies (i.e. hold product, accidents, downtime, etc.)
  • Mentor, coach and train/ cross-train employees encouraging career development; provide consistent feedback concerning strengths and areas in need of improvement
  • Administer performance improvement plans and disciplinary actions on a fair and consistent basis
  • Follow and promote all safety initiatives, (i.e. wear and ensure others wear appropriate PPE in area where mandatory)  helping to maintain a zero accident culture
  • Ensure department, docks and storage facilities are organized and maintained according to guidelines/procedures
  • Work corroboratively with other departments/shifts ensuring departmental or location goals are met or exceeded
  • Learn, understand and adhere to current Union negotiated contract if applicable
  • All other duties as assigned

ROLE:

  • This role is a Leader of People role with required competencies:  Sizing up People, Delegation, Planning, Customer Focus and Conflict Management

EDUCATION and CERTIFICATIONS:

  • High School diploma or equivalent; Associates degree with relevant coursework from an accredited institution preferred
  • A combination of education and work experience may be substituted for degree

EXPERIENCE AND SKILLS:

  • Minimum four (4) years relevant in a supply chain or shipping environment; experience in perishable foods preferred
  • Demonstrated leadership experience including knowledge of timekeeping requirements, policy adherence, Top 25 behaviors, conflict resolution and  the ability to resolve issues efficiently and effectively; previous supervisory experience preferred
  • Strong customer focus with exceptional communication skills, both verbal and written, and the ability to fluently communicate effectively both up and down the chain of command and with external customers in a timely and professional manner
  • Must have Proficient computer and math skills
  • Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast paced environment
  • Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail
  • Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

SAFETY REQUIREMENTS:

  • Follow and ensure others follow departmental and company safety policies and programs
  • Wear required protective equipment in all areas where mandatory


 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company

Waynefarms
Collins Plant, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Waynefarms's careers site·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

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