Site Operations Manager

Key ResponsibilitiesOversee daily site operations to ensure smooth functioning of courts and overall facility.Ensure high levels of customer satisfaction and handle on-site client interactions professionally.Supervise and manage on-site staff including ball boys, reception personnel, and cleaning teams.Manage booking systems, POS operations, and resolve customer queries efficiently.Coordinate with vendors including café, wellness services, and maintenance teams.Report operational updates, issues, and performance metrics to the Chief Operating Officer (COO).Support and manage tournaments, events, and community engagement activities.Ensure cleanliness, safety, and operational standards are maintained at all times.Skills & CompetenciesHighly organized, detail-oriented, and comfortable using technology (booking apps, POS systems).Strong leadership, communication, and people management skills.Ability to multitask and solve problems in a fast-paced environment.Customer-focused mindset with excellent interpersonal skills.RequirementsMinimum 2 years of experience in gyms, boutique hotels, sports clubs, or similar service-oriented environments.Hands-on experience with booking platforms and POS systems.Proven ability in staff supervision and people management.Fluent in English and Hindi (mandatory).Working Days & HoursFull-Time: 10:00 AM – 7:00 PMWorking Days: Tuesday to SundayWeekly Off: 1 day (weekday)Weekend working is mandatory