Chubb·11 days ago
11 days ago
Small Commercial Direct Bill
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What you'll do
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
- Work overtime as needed
What they're looking for
- Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT
- Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Responsibilities:
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Company
Chubb
O Fallon, United States of America
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