Social Media Community Manager

Are you a creative Social Media Community Manager looking for freedom to make their mark in-house? Full of ideas and passion? Do you want to work with cutting-edge technology? Then E.ON Next is right for you.

We’re looking for a creative Social Media Community Manager to join our E.ON Next team. As Social Media Community Manager, you’ll be working alongside the in-house creative team to craft impactful and disruptive social content across all organic channels, using your craft to implement and unpack the creative potential of the brand.

You’ll play a key role in establishing a brand with big ambitions, shaping its social presence and striving for engaging and category-leading content. If you’re looking for ownership, this role is for you!

Here’s a taste of what you’ll be doing:

• Take ownership in the planning and implementation of the content calendar across all social channels (LinkedIn, Instagram, TikTok, Facebook and YouTube) for E.ON Next and Sainsbury’s Energy 

• Maintain close collaboration with all aspects of the business to spot opportunities to optimise acquisition, engagement and customer service demand

• Plan disruptive content that’s category-leading, striving for creative excellence 

• Embody the brand tone of voice, challenge its implementation style to maximise engagement and category stand-out by adding your expert craftsmanship

• Develop social copy and collaborate in-house creative team to craft image and video content requirements

• On location content capture, edit and publish

• Own publishing and leverage organic tactics to maximise reach and engagement

• Boost engagement and reach by actively managing the online community in collaboration with Consumer Service teams

• Strive for ongoing optimisation, through reporting and A/B testing

• Work with the Paid Media team to identify posts to boost

• Own reactive content to create positive disruption in social

• Scheduling, publishing and curating our channels

• Actively engaging with other trusted channels to grow reach and improve sentiment

• Commission and manage blog content

• Produce monthly metric reports with analysis and recommendations for all channels

• Educated the wider business of social media trends, platform updates and ways of working

• Carry out social listening

Are we a match?

We’re looking for the following experience and skills;

• Strong adaptability and autonomy in a start-up environment

• Demonstrated experience of mixed social media campaigning from strategy to implementation 

• Analytical skills to turn insights into relevant content

• Customer-centric approach to social

• Proven experience of social media channel growth and successful community engagement 

• Ability to effectively report on social KPI performance

• Proven long-form and short-form copywriting experience

• Ability to skew copy-writing to different brands and write for varying audiences

• Agency or in-house experience

• Excellent knowledge of social media specs, formats and regulations

• Well-versed in social media management and reporting tools, ideally Hootsuite

• Experience managing influencers is ideal

• Demonstrated creative skills

• Proven experience developing brands creatively 

• Implementing brand TOV with consistency

• Willingness to challenge towards creative excellence

• Ability to handle multiple work streams at pace

• Excellent attention to detail

• Excellent attention to detail… just kidding but a full understanding of spelling, punctuation, grammar, British vs American English and fact checking

• Ability to work with full autonomy

• Proven experience in the following channels Facebook, Twitter, Youtube, Linkedin, Instagram and TikTok, Reddit, Spotify

• Proven experience collaborating with numerous stakeholders 

• Experience with start-up brand and/or sub-brand beneficial

Do you?

• Have the ability to see problems as opportunities and have a creative and proactive approach to problem solving

• Take initiative and enjoy exploring and expanding your role

• Want to be part of a growth culture - every week will be different

• Have strong organisational skills and hawk-eye attention to detail

Are you?

• Curious and enjoy learning

• Happy to make your own decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time and taking responsibility

• A team player, enjoy being part of a team, knowing the part you play in your teams’ success, committed to giving your best and share learnings

• Open to new technologies & new ways of working

• Comfortable with ambiguity

Here’s what else you need to know:

• Role may close earlier due to high applications.  

• Permanent

• Competitive salary  

• Location – London  - with travel to our other sites when required. 

• Excellent parental leave allowance. 

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds 

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings 

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you 

• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture 

• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone 

• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process 

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way 

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider 

• Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com  

•  At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.