Solution Engineer

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

As a Solution Engineer at CM.com, you are the technical bridge between sales and client. Making complex, cross-product deals feasible and setting them up to succeed from day one. Our products, including HALO and our Customer Experience Platform, are highly configurable: that creates enormous potential, but it also demands someone who can translate abstract possibilities into detailed, concrete solution designs. With growing demand across our Netherlands operations and Global offices, you make sure that what we promise is well-scoped, technically grounded, and ready to deliver.

 

You will:

• Act as the technical sparring partner for Sales in complex, cross-product sales cycles across the Netherlands and global hubs. Qualifying opportunities, uncovering integration requirements, and challenging both clients and internal stakeholders when the situation calls for it.

• Translate abstract ideas and product possibilities into detailed solution designs. Mapping data flows, configurations, and integrations across products like HALO and our Customer Experience Platform so nothing is left to interpretation at handover.

• Run demos and proof-of-concepts that bring our proposition to life for both technical and business stakeholders, and contribute to RFP/RFI responses with well-structured technical proposals.

• Stay involved through implementation. Not just handing over, but making sure the solution you designed gets built the way it was intended. You bridge sales, delivery, and the client until the outcome is real.

• A background in solution consulting, technical consultancy, or pre-sales.

• Strong AI and SaaS knowledge as your primary domain. Familiarity with marketing automation, customer service platforms, or data platforms is a bonus.

• A strong autodidactic streak: you enjoy diving into new products independently, doing your own research, and knowing enough about a solution to both build it in your head and defend it at a client table.

• The helicopter view to hold the bigger picture while working at detail level and the confidence to push back with clients, sales, and delivery when something is not right. Fluent in English and Dutch, based in Breda.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

What we offer

As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
  

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.