Solutions Consultant
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What you'll do
- Run proof-of-concept evaluations for prospects considering whether to purchase Adaptive products, including providing hands-on technical support
- Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback that shape the roadmap and escalating any issues as needed
- Conduct technical calls with prospects - answering product and technical questions for accounts not running a POC
- Partner with internal teams (Product, Design, Leadership) to continuously improve the prospect experience, tools, and processes.
- Strive to exceed prospect expectations in response quality, timeliness, and overall satisfaction, ensuring their evaluations are successful
What they're looking for
- 3-5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company
- Strong technical fluency with the ability to speak credibly to security, IT, and technical buyers
- Comfort running structured evaluations (POCs), including managing timelines and prospect expectations
- Ability to troubleshoot and work with Engineering to solve problems
- Exceptional organizational, project management, and time management skills
- Strong presentation, communication, and written skills
- A proactive, adaptable mindset with comfort operating in a fast-paced, high-growth startup environment
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Adaptive
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA’s first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We're looking for a Solutions Consultant to serve as the technical backbone of our pre-sales process. You'll partner closely with Account Executives to field technical questions from prospects, run proof-of-concept evaluations, and act as the trusted technical voice throughout the deal cycle. This is a high-ownership role for someone who can move fluidly between technical conversations and hands-on prospect support, and who wants to shape how a fast-growing security company sells to its most sophisticated buyers.
Responsibilities
Run proof-of-concept evaluations for prospects considering whether to purchase Adaptive products, including providing hands-on technical support
Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback that shape the roadmap and escalating any issues as needed
Conduct technical calls with prospects - answering product and technical questions for accounts not running a POC
Partner with internal teams (Product, Design, Leadership) to continuously improve the prospect experience, tools, and processes.
Strive to exceed prospect expectations in response quality, timeliness, and overall satisfaction, ensuring their evaluations are successful
Qualifications
3-5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company
Strong technical fluency with the ability to speak credibly to security, IT, and technical buyers
Comfort running structured evaluations (POCs), including managing timelines and prospect expectations
Ability to troubleshoot and work with Engineering to solve problems
Exceptional organizational, project management, and time management skills
Strong presentation, communication, and written skills
A proactive, adaptable mindset with comfort operating in a fast-paced, high-growth startup environment
What We Offer
The opportunity to define and standardize the customer experience from day one, ensuring your work directly shapes how we scale.
A supportive, inclusive environment where every team member’s contribution is valued.
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
The chance to work on challenging products that will impact millions of people.
Compensation & Benefits
Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
Catered lunch in the NYC office, Monday - Friday.
Environment
This role is located in New York City, requiring the candidate to work onsite five days a week.
You’ll be part of a highly collaborative team that values real-time communication and hands-on problem solving.
Ready to Apply?
If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building robust onboarding and support systems, we would love to hear from you. Join us in defining how our company scales, and become a cornerstone of our customers’ success.
Company
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