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Jobs / Customer Service Manager in Canada
1 month ago
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NearForm·SaaS·1 month ago
1 month ago

Solutions Director

CanadaFull-timeRemoteSenior · 12+ yearsCustomer Service Manager

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Must-have skills for this role

  • solution architecture
  • software architecture
  • ai
  • pre-sales

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Apply faster with autofill FREENearForm uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

This is a permanent full-time remote opportunity for those based and authorised to work in Canada, focusing on candidates based in the Toronto area. At this time, we are unable to provide visa sponsorship. 

About Nearform

Nearform is an independent team of engineers, designers, data experts and strategists who build intelligent digital solutions and capability at pace. We create software solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact.

Our deep expertise in solving the world’s most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems, with confidence.

Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart.  

About the Solutions Director role

As a Solutions Director at Nearform, you’ll be responsible for crafting and positioning solutions that help enterprise clients unlock value. We’re looking for a strategic, entrepreneurial leader who thrives at the intersection of business, technology, and AI innovation. 

  • Strategic Partnering — Collaborate with Sales, Marketing and Delivery teams to develop and grow client partnerships through AI innovation
  • Client Insight — Act as a subject matter expert on AI, Software, cloud and data technologies, identifying client challenges and defining highly tailored solutions that deliver measurable business impact.
  • Pre-sales Leadership — Lead discovery and pre-sales engagements, crafting proposals, RFP responses, and pitches that clearly communicate our AI and technology capabilities. 
  • Develop proofs-of-concept and reference architectures that showcase how Nearform can deliver incredible results
  • Solution Design — Translate client objectives into actionable solution roadmaps, working closely with experts in Software, data, AI, design, and engineering.
  • Delivery Alignment — Support early-stage project delivery to ensure a seamless transition from pre-sales to execution.
  • Storytelling & Advocacy — Collaborate across teams to create case studies and success stories that showcase the transformative power of our AI solutions.
  • Practice Growth — Help shape and expand our AI practice by driving innovation, refining our approach, and sharing best practices across teams.

What we are looking for in this person:

  • 12+ years of experience in software engineering and technical leadership, ideally in consulting, pre-sales, or account development within technology or digital services.
  • Hands-on experience with solution architecture, software architecture, cloud platforms, and AI native software engineering practices.
  • Can conduct effective workshops, exploring potential use cases, explaining trade-offs in solutions & aligning stakeholders on what is the optimal solution
  • Possess working proficiency in at least one programming language (e.g. Python, JavaScript)
  • Strong understanding of AI, data pipelines, and cloud ecosystems (AWS, GCP or Azure).
  • Ability to explain complex concepts to less or non-technical audiences
  • Demonstrated success in engaging at executive (VP/C-level) within enterprise clients.
  • Experience leading pre-sales, discovery, and solution design discussions.
  • Track record of shaping and landing deals with sales teams
  • Excellent written, verbal, and presentation skills—able to clearly articulate outcome-based business value.
  • Ability to collaborate across Sales, Marketing, Delivery, and Finance to craft tailored proposals and solutions.

Benefits & Perks:

  • Annual Company Bonus - We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance. 
  • Work Remotely and Flexibly - We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem! 
  • Flexible Time Off Package - We offer a flexible annual leave policy plus public holidays. We also offer sick leave, marriage leave and many more.
  • Remote Working Allowance - Every 2 years, you will have a budget of up to €1250 (equivalent in USD) to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join.
  • Training and Development Allowance - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant learning opportunities that support your growth and the growth of others, subject to manager approval.
  • Healthcare - It’s important to always take care of your health, so we offer additional private healthcare here at Nearform. If you wish to learn more about the plan offered feel free to reach out to our team.
  • 401k - We offer a 401k plan and match up to 4%, with no minimum entry requirements and immediate vesting of employers’ contributions.

Inclusion

Inclusion is one of our core values. We don’t discriminate by race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

All persons hired will be required to verify identity and eligibility to work in the country where employed. We are not offering working visa sponsorship at this time.

 

SaaS

Company

NearFormSaaS
Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from NearForm's careers site·first seen 10 Aug 2026·last verified 18 Sept 2026·How we source jobs

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