Spa Manager

Job Location:

Anantara Downtown Dubai



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Purpose

The Spa Manager leads the Anantara Spa International unit to achieve sustainable growth through analysis of business performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and team members

Job Responsibilities

1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.

3. Relationships with all business partners are maintained and nurtured to mutual

    benefit.

4. The Anantara spa brand integrity is reinforced within all interactions of all

    employees.

5. Spa team membersare continually developed and challenged to maximize their

    potential.

6. The spa benefits from high capture rates through self generated demand.

1. Spa Operation:

1. 1 the guest experience is consistent

1.2 Spa special touches and guest interactions are continuously reviewed and refined to elevate the overall guest experience.

     whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are

     available without interruption.

1.4 The Spa’s operational and financial figures are reported punctually and

     accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable

      guest satisfaction data.

1.6 The Spa’s operations manual is frequently reviewed and updated. All

     aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and

     workshops with relevant personnel are in place.

        2. Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business

     performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action

      to positively impact on their results.

2.3 National and local promotions are developed and implemented and

      monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum

      utilization.

2.5 All spas realize sales potential through effective visual merchandising and

      appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each

      spa’s client base.

3. Relationships with all business partners in are maintained and  

     nurtured to mutual   benefit.

3.1 Each business partner is pro-actively contacted and if appropriate met

     regularly to ensure their satisfaction and concerns can be handled

     effectively.

3.2 Spa Managers attends relevant regular host hotel meetings to ensure the

      spa is integrated in the day-to-day as well as medium planning of the hotel

      operation.

3.3 Spa Managers liaise regularly with the relevant host hotel departments to

      maximize capture rates.

3.4 Suppliers view Anantara Spa as a fair business partner. Doing business with Anantara Spa

      is a win-win proportion.

3.5 Business associations seek Anantara Spa participation and involvement in their activities.

   

         4. The Anantara Spa Brand integrity is reinforced within all interactions and business units.

            4.1 The Anantara Spa Core Values are reflected in the way all Anantara Spa employees conduct

                 themselves.

4.2 All existing and future facilities, products and treatments reflect the core

      values.

4.3 Annual business plans following the company standard are prepared for the

      whole company and each spa outlining their business strategies for the

      coming 12 months.

4.4 Guest feedback, industry trends and competitor research is analyzed shared

      on a regular basis with the Executive Committee.

4.5 Brand positioning research is to be implemented and maintained.

5.   Anantara Spa employees are continually developed and challenged to maximize their potential.

     5.1 All employment decisions follow the Anantara Spa recruitment guidelines.

5.2 Spa Managers and Assistant Spa Operation managers have access to

      career development and guidance.

5.3 Spa Managers and Assistant Spa Operation managers performance is

      closely monitored. Guidance and coaching is provided pro-actively on a

      regular basis.

5.4 An effective succession planning and mentoring scheme is in place to

      support individual growth and company expansion.

To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety To report for duty punctually and wear the correct uniform with the name badge at all time To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas

Job Specification

Position Requirements

• Bachelor’s degree     
• At Least 3 years experience as Spa Manager in 5 stars spa
• Spa therapy knowledge, presentation skill
• Keen on P&L

           

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