Spa Manager - W Prague

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

W Hotels redefine luxury — daring, design-driven, and unapologetically original. At W Prague, we don’t just create stays, we create sensations. Music, fashion, culture, and wellness collide here to deliver unforgettable moments for our guests and our team.

We are looking for a visionary and passionate Spa Manager who doesn’t just run a spa — but curates transformative wellness experiences. If you’re a natural leader, commercially minded, guest-obsessed, and inspired by holistic luxury, this could be your next move.

What You’ll Do

Lead the Spa Experience

• Oversee all spa operations including treatments, salon, skincare, massage, fitness, wellness programs, reception, reservations, and locker room areas
• Ensure flawless daily operations while maintaining the highest standards of cleanliness, ambiance, and service
• Lead by example on the floor, delivering exceptional guest experiences and handling guest feedback with confidence and care

Drive Business & Financial Performance

• Manage spa budgets, payroll, forecasts, and operating statements to meet or exceed financial goals
• Monitor sales performance and implement strategies to maximize revenue and profitability
• Control operational expenses including amenities, linens, professional products, décor, and supplies

Retail, Sales & Marketing

• Select retail vendors, manage supplier relationships, and oversee product selection, purchasing, merchandising, and displays
• Create and manage spa promotions, seasonal campaigns, gifting programs, and special events
• Develop bespoke spa offerings for groups, including amenities, gifts, and customized services
• Ensure spa services are featured in all hotel marketing and promotional activities

Inspire & Develop the Team

• Recruit, hire, train, and develop spa leaders and hourly talent
• Deliver onboarding and ongoing training programs that empower team members to succeed
• Conduct performance reviews, set goals, and support professional growth
• Foster a culture of collaboration, open communication, recognition, and celebration

Elevate Guest Satisfaction

• Continuously analyze guest feedback and satisfaction results
• Implement improvement plans to enhance service quality and guest experience
• Empower the team to exceed expectations and bring the W “Whatever/Whenever” spirit to life

What We’re Looking For

• Proven experience in spa or wellness management within luxury hospitality
• Strong leadership skills with a hands-on, people-first approach
• Solid understanding of spa financials, budgeting, and revenue management
• Passion for wellness, guest experience, and innovative spa concepts
• Excellent communication skills; English required
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area OR 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area.
• Flexibility to work weekends and holidays as business requires

What We Offer

• Competitive salary based on experience
• 5 weeks of annual leave
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution
• Multisport card
• A culture that celebrates individuality — be yourself, that’s the W way
• Are you ready to redefine wellness in bold luxury?

Join W Prague and lead a spa experience as daring, inspiring, and unforgettable as the brand itself.

Apply now — and let’s make it WOW.