Spa & Retail Supervisor

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

We are seeking an organised, commercially aware and service-driven Spa Retail Supervisor to support the smooth day-to-day running of our beautiful Bamford Spa at Brompton Cross. This serene space brings together a considered retail environment offering apparel, skincare, with two tranquil treatment rooms delivering holistic facials, massages and signature Bamford rituals.

As Spa Retail Supervisor, you will play a key role in ensuring the seamless operation of both the retail and spa areas. Working closely with the Spa Retail Manager, you will help drive retail performance, deliver exceptional and personalised guest experiences, support treatment room operations, and guide a small, passionate team.

SALARY: £33,825.00 per annum, plus commission

HOURS: 40 hours including weekends

RESPONSIBILITIES

Guest Experience & Front-of-House Excellence

• Deliver a warm, seamless and personalised welcome to all guests across retail and spa.

• Ensure an elevated and consistent guest journey across reception, retail and treatment pathways.

• Oversee reception operations including bookings, check-ins, payments and daily scheduling.

• Maintain a calm, well-organised environment, anticipating guest needs and managing flow.

• Support service recovery with empathy, professionalism and discretion.

Retail Operations & Performance

• Support the Spa Retail Manager in driving retail sales and achieving performance targets.

• Lead by example on the shop floor with strong product knowledge across all categories.

• Deliver exceptional client care through thoughtful cross-selling and curated recommendations.

• Manage daily retail operations including stock replenishment, VM standards, deliveries and stockroom organisation.

• Ensure accurate POS processes, cash handling and support stock counts and loss prevention.

Spa & Treatment Support

• Maintain strong awareness of treatment schedules, protocols and room readiness.

• Ensure treatment rooms are presented to Bamford standards at all times.

• Coordinate with therapists to ensure smooth scheduling, flow and guest transitions.

• Support spa operations including waitlists, laundry flow, consumables and room setup.

Team Coordination & Leadership

• Act as shift lead, providing guidance, direction and real-time support to the team.

• Support onboarding and training of new team members in service standards and procedures.

• Supervise FOH retail colleagues and therapists to ensure consistency and clarity.

• Support the Manager with rota input, daily briefs, communication and team culture.

• Escalate performance or wellbeing concerns where appropriate.

Commercial Awareness & Reporting

• Monitor and communicate daily KPIs including conversion, ATV, UPT and occupancy.

• Identify opportunities to improve sales, guest experience and operational efficiency.

• Support weekly and monthly reporting requirements.

• Assist with delivery of retail events, seasonal launches and in-store activations.

Health & Safety & Compliance

• Ensure all areas meet health & safety and operational standards.

• Adhere to Bamford SOPs, policies and procedures at all times.

• Support opening/closing checks and daily risk management processes.

SKILLS ARE REQUIREMENTS

• Experience in luxury retail, spa, hospitality or wellness environments

• Strong commercial awareness with experience supporting sales and KPIs

• Confident leading shift operations including opening/closing and team coordination

• Experience supporting or supervising small teams

• Strong understanding of premium, high-touch guest experience

• Knowledge of retail operations (stock, VM, POS) and spa/treatment environments (bookings, rooms, flow)

• Strong organisation, multitasking and operational delivery skills

• Confident communicator across teams and stakeholders

• KPI awareness with ability to support performance improvement

• Understanding of health & safety and operational compliance

Personal attributes:

• Service-led with a passion for exceptional guest experience

• Commercial, proactive and solutions-focused

• Calm, confident and resilient under pressure

• Highly organised with strong attention to detail

• Team player who leads by example

• Takes ownership and accountability on shift

• Adaptable and motivated by continuous improvement

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

• Local gym discounts

• Padel Discount

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.