Specialist Customer Operations Europe

One of the world’s premier watchmakers, our client designs, sources and distributor multiple brands in the Watch and Jewellery segment worldwide. Our warehouses operate in UK, The Netherlands, Switzerland, and Hong Kong to support the EU Business.

This position is within the central Customer Operations Team Europe, supporting our Wholesale Retailer, Travel Retail and Distributors for all order to cash transactions. It will require strong relationship building with Sales, Marketing, Finance, Tax, Master Data, Warehouse and Business Analyst teams to ensure seamless execution of all tasks.

CUSTOMER SUPPORT & RELATIONSHIPS

• Manage an assigned customer set of Key & Independent Accounts

• Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers.

• Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers.

• Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers.

• Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact.

• Participate in regular team and any sales meetings as requested.

ORDER TO CASH

• Order & backlog management including outbound orders, pro-forma invoices for delivery, returns, manual credit and debits for assigned customers.

• Review and Manage order management across your assigned customer set to maximise supply fill rates to achieve quarterly targets.

• For assigned customers ensure all operational processes adhere to SOX Compliance requirements

• Support and train users/ customers on our B2B Portal

• Manage alongside team all central mailboxes ensuring as a collective all emails to timely and efficiently respond as per the teams’ agreed timelines.

• Assigned team tasks daily/weekly/monthly/ad-hoc.

• Generate open order, backlog and other such ad-hoc reports as required.

PROJECTS & CONTINUOUS IMPROVEMENT

• Participate in projects taking responsibility for any assigned tasks alongside team.

• Support Project rollouts through testing to GO LIVE

REQUIREMENTS

• Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)

• High standard of education, Experience of working across international cultures

• Strong customer focus and ability to deliver results

• Order Management

• SAP or other ERP system

• Excel skills

• Ability to build strong relationships with key stakeholders within the business.

• Great a prioritising and planning, with a positive attitude towards challenges and joy in working and communication with different people globally

• Collaborative attitude who can quickly adjust to changes in priorities/tasks

• Excellent English, written and spoken

• French, German and/or any other European language considered an advantage

FIRST AND SECUNDAIRE WORK BENEFITS

• Full time position (40 hours per week)

• Hybrid working model after completion of your training period

• 25 days paid holiday (plus public holidays)

• Pension Plan

• 8% Holiday Pay

• Being part of an International Team with opportunity to grow and make an impact

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.