Specialist - Help Desk Executive

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in Hyderabad, India(hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

·       Follow SOPs and process guidelines to meet SLAs for volume, TAT, quality, and customer experience.

·       Identify process improvement opportunities and support implementation of effective solutions.

·       Monitor and measure performance against targets to ensure consistent delivery of expected standards.

·       Adapt quickly to new processes and demonstrate urgency in completing tasks and follow-ups.

·       Contribute to knowledge sharing and development of knowledge management tools and systems.

·       Collaborate actively in team discussions, share best practices, and seek input from subject matter experts.

·       Balance individual and team priorities, offering support to complete shared responsibilities.

·       Understand stakeholder needs, adjust communication styles, and respond professionally under pressure.

·       Maintain accuracy by reviewing work thoroughly and showing flexibility in adapting to changing needs.

What Makes You The Right Fit

·       B.Com or Finance graduate with 8+ years of experience in invoice processing using SAP.

·       Strong understanding of basic accounting principles and SAP ERP (FI-CO) proficiency.

·       Ability to process invoices with 100% accuracy and meet agreed timelines.

·       Effective verbal and written communication skills.

How Would You Stand Out?

·       Working experience in SAP.

·       Ability to perform well under pressure with strong organizational and time management skills.\

·       Good typing speed, attention to detail, and strong problem-solving skills.

Why Choose Us?

·       Training opportunities

·       Learning and development programs

·       Health insurance

·       Hybrid model (3 days working).

IFF is an Equal Opportunity Employer.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more