Specialist Transformational Lead (Repairs)

Specialist Transformation Lead – RepairsLocation: Ealing / Hybrid (limited office attendance required – exp 1-2 days per month)Salary:£69,922-£75,000 (dependent on experience)Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)DBS Level –BasicHelp transform repairs services and deliver better outcomes for customersAre you an experienced transformation professional with a track record of improving repairs and maintenance services? Do you enjoy leading large-scale change programmes, driving operational improvements and working with a wide range of stakeholders to deliver measurable results? If so, this could be the opportunity for you.We're looking for a Specialist Transformation Lead – Repairs to join our Transformation & Innovation team. In this role, you'll lead complex transformation programmes and service improvement initiatives across our repairs services, helping to improve operational performance, customer satisfaction, compliance and value for money.Working closely with Repairs, Assets, Customer Services, Digital Innovation, IT, Data & Business Intelligence and Service Improvement teams, you'll play a key role in shaping and delivering change that modernises repairs services and strengthens outcomes for both customers and the organisation.Key ResponsibilitiesLead the delivery of repairs transformation programmes and projects aligned to organisational priorities, regulatory improvement plans and customer needsManage programme governance, delivery plans, budgets, risks, dependencies, reporting and benefits realisation activitiesWork collaboratively with operational, technology and transformation teams to design and implement sustainable service improvementsDrive improvements in repairs performance, customer satisfaction, compliance, operational efficiency and contractor management outcomesSupport the development of business cases, investment proposals and transformation roadmapsLead stakeholder engagement, communications, business readiness and adoption activities to support successful programme deliverySupport business continuity planning and organisational resilience arrangementsEnsure programme data, risks, issues, milestones and benefits are accurately maintained and reportedWork with Data Governance and Business Intelligence teams to maintain reporting quality and governance compliancePromote a safe working environment and ensure adherence to health and safety requirementsMore About YouKnowledge of social housing compliance requirements and repairs operations (Essential)Degree qualified, or equivalent experience, in a relevant disciplineProgramme or Project Management qualificationSignificant experience delivering repairs and maintenance transformation initiativesProven track record of leading complex change programmes and service improvement projectsStrong understanding of programme governance, planning, reporting and benefits realisationExperience improving operational performance and customer outcomes within a repairs environmentChoosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:* 25days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service* Upto 8% contributory pension* Flexible working* Allpermanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your familyInclusion at A2DominionWe’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.ukWe know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.This vacancy is being managed by Danny Banks. The role closes on 1st October 2026 and we reserve the right to close early upon appointment of the right candidate.