Sr. Account Manager
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What you'll do
- Provide strategic leadership by writing thoughtful briefs, collaborating with cross-functional teams, and leading projects through a strategic lens
- Assist in all facets of client services
- Build relationships and trust through communications with clients to facilitate the overall needs of the client and agency
- Develop knowledge of the client’s products, benefits and features, value proposition, and target audience
- Obtain an understanding of the category and relevant competitors
- Participate in client and internal project reviews, presentations and status meetings
- Effectively collect and communicate client direction and feedback, clarifying as needed, to cross functional agency team
- Ensure delivery of quality work to clients on scope, time, and budget
- Incorporate and manage up to senior Account Management staff as needed
- Report on the financial status of projects, monitoring job hours and tracking against project completion
- Manage administrative duties, including maintaining client status meeting notes and sending monthly financial document emails in partnership with senior Account Management
- Possess working knowledge of all agency processes and work well with the internal team to ensure projects are progressing on strategy, time and budget
What they're looking for
- 3-5 years of account management experience within an advertising environment
- Bachelor’s degree or equivalent experience
- Advanced client management skills, especially as it relates to setting and managing client expectations
- Commitment to the client, attention to detail, and strong problem-solving ability
- Superior professional communication and presentation skills
- Ability to multi-task and prioritize work/to do list
- Willingness to roll up your sleeves in a highly collaborative environment
- Agility to adapt and find solutions when client needs change
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.
This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As our Sr. Account Manager, you will…
Excel in driving success on a major account within the Life Sciences sector. This role emphasizes a strong marketing focus on Healthcare Professional (HCP) Marketing, including the development of various marketing tactics including brochures, emails, peer-to-peer presentations, videos, and the execution of conference assets. You will lead and oversee projects that require both strategic vision and hands-on expertise in client communications, agency operations, and delivering outstanding, impactful work.
What You’ll Do
- Provide strategic leadership by writing thoughtful briefs, collaborating with cross-functional teams, and leading projects through a strategic lens
- Assist in all facets of client services
- Build relationships and trust through communications with clients to facilitate the overall needs of the client and agency
- Develop knowledge of the client’s products, benefits and features, value proposition, and target audience
- Obtain an understanding of the category and relevant competitors
- Participate in client and internal project reviews, presentations and status meetings
- Effectively collect and communicate client direction and feedback, clarifying as needed, to cross functional agency team
- Ensure delivery of quality work to clients on scope, time, and budget
- Incorporate and manage up to senior Account Management staff as needed
- Report on the financial status of projects, monitoring job hours and tracking against project completion
- Manage administrative duties, including maintaining client status meeting notes and sending monthly financial document emails in partnership with senior Account Management
- Possess working knowledge of all agency processes and work well with the internal team to ensure projects are progressing on strategy, time and budget
- Remain open to continued learning, proactively seeking out team members to gain working knowledge of the brand, category, agency capabilities, and client management on an ongoing basis
- Keep up to date on industry and category trends through news, websites and trade journals
- Remain alert to client needs and elevate opportunities to convert into organic account growth
What You’ll Bring
- 3-5 years of account management experience within an advertising environment
- Bachelor’s degree or equivalent experience
- Advanced client management skills, especially as it relates to setting and managing client expectations
- Commitment to the client, attention to detail, and strong problem-solving ability
- Superior professional communication and presentation skills
- Ability to multi-task and prioritize work/to do list
- Willingness to roll up your sleeves in a highly collaborative environment
- Agility to adapt and find solutions when client needs change
#LI-NT1
#LI-HYBRID
At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.
MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.
The salary range for this role is $66,850 - $80,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
And here’s how we live our values at MERGE
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!
Company
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